Scheduler,Healthcare Job Billings area,Montana USA,Healthcare

Key Responsibilities:

Schedule caregiver shifts according to client needs and caregiver availability, ensuring optimal coverage.
Maintain accurate records of caregiver assignments, client preferences, and scheduling changes.
Answer office phone calls and facilitate communication between caregivers and clients.
Develop knowledge of caregivers’ skills and personalities to ensure effective client/caregiver matches.
Ensure schedules are current and make necessary adjustments as required.
Input information into scheduling software and other computer systems.
Support office administrative activities and assist other staff as needed.
Participate in the recruitment and onboarding of new caregivers.
Fill in for caregivers when necessary and be available for on‑call responsibilities.
Perform any other duties required to maintain the agency’s operations, including caregiving tasks.

Qualifications:

High school diploma or equivalent; previous experience in healthcare scheduling or administrative roles in a healthcare setting is preferred.
Comprehensive knowledge of caregiver responsibilities and licensing standards for home and community support services.
Proficient in scheduling software, Microsoft Office, and other relevant applications.
Excellent interpersonal and communication skills, with the ability to engage effectively in various formats.
Ability to read and comprehend caregiver reports and personal care plans.
Strong organizational skills with the ability to manage large amounts of information and respond appropriately.
Must pass all background screenings with satisfactory results.
Reliable transportation and willingness to travel within the Billings area.

Physical Demands:

Ability to stand, walk, and move throughout the day, including traveling to various locations as needed.
Capacity to lift and support equipment and supplies as needed, which may require lifting up to 15 lbs.
Frequent bending, twisting, and reaching to interact with clients and staff.
Must possess a keen ability to observe details, accurately interpret information, and effectively communicate findings.

Scheduler, Healthcare