Night Audit

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

As a Night Audit team member in our Front Desk department, you will be responsible for ensuring the smooth, accurate, and secure operation of the hotel during overnight hours. This hourly, full-time position combines guest service, front desk operations, and daily financial reconciliation. Working largely independently, you'll balance the day's transactions, prepare reports, address late-night guest needs, and set the property up for a successful day.

This role is ideal for detail-oriented, reliable professionals who are comfortable working overnight shifts and who enjoy providing courteous, efficient service to guests at all hours.

• Perform nightly audit processes, including balancing and reconciling all daily financial transactions for the front desk and related departments
• Verify room rates, adjustments, discounts, payments, and postings for accuracy and compliance with company policies
• Run and distribute end-of-day and night audit reports for management, accounting, and operational teams
• Monitor and review daily revenue, occupancy, and other key metrics to identify discrepancies or unusual activity
• Handle late check-ins, early departures, and guest inquiries, ensuring prompt, professional, and courteous service
• Answer and direct incoming calls, take messages, and provide general information about the hotel and local area
• Process guest payments, post charges, and maintain accurate records in the property management system
• Resolve or escalation guest issues, complaints, and special requests in a timely and service-oriented manner
• Ensure lobby and front desk areas are clean, organized, and welcoming throughout the night
• Coordinate with housekeeping, maintenance, and security as needed to address overnight issues
• Complete nightly checklists and ensure all front desk tasks are finalized before morning shift turnover
• Follow established cash-handling procedures, including balancing cash drawers and securing deposits
• Maintain confidentiality of guest information and protect company assets in accordance with policies
• Adhere to safety and security protocols, including monitoring property access and reporting incidents
• Support other operational tasks assigned by management to ensure smooth hotel operations during overnight hours

• Previous hotel front desk, night audit, or related hospitality experience preferred
• Basic understanding of accounting or cash-handling principles
• Experience with property management systems (PMS) or hotel reservation software is an asset
• Strong attention to detail and accuracy in data entry, recordkeeping, and financial reconciliation
• Excellent verbal and written communication skills in English
• Demonstrated customer service skills with a friendly, professional, and patient demeanor
• Ability to work independently with minimal supervision during overnight shifts
• Strong problem-solving skills and sound judgment when handling guest issues or unexpected situations
• Proficiency with basic computer applications, including email, spreadsheets, and word processing
• Reliable, punctual, and able to consistently work scheduled overnight, weekend, and holiday shifts as needed
• Ability to stand for extended periods and occasionally lift, carry, or move items as required for front desk operations
• High school diploma or equivalent; additional hospitality or accounting coursework is a plus
• Must meet any legal requirements for employment and work authorization in the property's location

The pay range for this role is: