System Analyst - Oracle ERP

System Analyst - Oracle ERP at First Interstate

Remote or hybrid work model based in Bend, OR;
Boise, ;
Omaha, NE;
Sioux Falls, SD; and Great West Center in Billings, MT.

Develop, implement, enhance, document, and support the organization’s most complex, multifaceted software applications that are critical to the day-to-day functions of the bank. Serve as the primary contact between the vendor and business unit, reporting to various levels of management across multiple divisions on system status, issues, and successes. Primary system responsibilities include Oracle Enterprise Resource Planning (ERP), Oracle Enterprise Planning and Budgeting (EPBCS), and Enterprise Data Management (EDM).

• System Administration:
  • Monitor ERP system health and performance, ensuring high availability and reliability.
  • Ensure the reliability, performance, and security of the Oracle ERP environment.
  • Manage integrations between Oracle ERP and other enterprise systems such as CRM, HRIS, and financial platforms.
  • Research, test, schedule, and deploy upgrades and releases while adhering to documented change‑management procedures.
  • Create and maintain system documentation (desktop procedures, end‑user procedures, system diagrams, SLAs, BCPs, disaster recovery plans, user‑access audits, test plans).
  • Analyze, evaluate, and recommend system changes and enhancements based on business requirements.
  • Independently make decisions based on mastery of supported applications and related business processes.
  • Lead meetings and deliver presentations to small and large groups across the organization.
  • Gather, interpret, and report system performance issues to vendor, business unit(s), and management.
  • Establish performance measures, goals, and objectives for the software based on business requirements.
  • Implement and maintain security protocols, user roles, and access controls.
  • Develop, test, and execute scripts to translate business requirements into system enhancements.
  • Access relevant system servers and databases to develop and maintain business requirements.
  • Stay current with new ERP and EPM technologies and provide recommendations for process improvements and automation.
  • Provide support and troubleshoot issues for ERP and EPM applications.
  • Provide technical guidance and training to internal teams and end‑users.
  • Work closely with Oracle support and vendors to resolve issues and implement best practices.
• System Development:
  • Collaborate with business stakeholders to gather requirements and translate them into functional specifications.
  • Develop reports and dashboards using ERP reporting tools such as OTBI.
  • Ensure data quality, security, and privacy through data validation and access controls.
  • Develop and maintain workflows, automation, and data integrations using platform‑specific tools and APIs.
  • Customize and integrate third‑party applications and services into existing solutions.
• User Support and Training:
  • Provide tier‑two help desk assistance for issues escalated from First Support on critical applications.
  • Provide subject‑matter expertise to aid in the development and delivery of training for end users.
  • Participate in system testing, user‑acceptance testing, and training.
  • Create user documentation and training materials (how‑to guides) to enable self‑service.
  • Assist System Administrator I, II, and III team members with converting business requirements into system requirements.
• Project Subject Matter Expert:
  • Lead medium to large project efforts and independently support project work.
  • Understand in‑depth the business requirements of critical applications, differentiate between requirements and processes, and maintain ongoing communication with the vendor.
• Data Management:
  • Understand, monitor, and maintain data integrations with source systems to ensure accurate and timely processing of financial and/or critical data.
  • Develop, maintain, and monitor data validation routines and understand the business impact of data exceptions or delays.
  • Develop, maintain, schedule, and monitor reports for end users.
  • Utilize SQL Developer to read and update PL/SQL scripts on the EPM Automate server.

• Accrue and use paid time off…