Technical Program Manager

Ohio, USA

United States

Full time

R

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Leads complex infrastructure initiatives from planning through implementation and transition to operations. This role coordinates engineering, cybersecurity, networking, cloud, identity, endpoint, application, service management, business, and vendor teams.

The initial portfolio will include a major modernized endpoint migration requiring strong planning, dependency management, deployment coordination, and operational readiness.

• Lead infrastructure projects across planning, design, implementation, migration, stabilization, and closure.
• Develop and manage integrated project plans, milestones, critical paths, resources, and dependencies.
• Manage scope, schedule, budget, risks, issues, assumptions, and decisions.
• Coordinate cross-functional technical teams and vendors to drive delivery and resolve blockers.
• Lead infrastructure modernization and migration initiatives across endpoint, cloud, networking, identity, cybersecurity, and enterprise platforms.
• Manage endpoint migration activities including pilots, rollout waves, application readiness, security dependencies, user readiness, and support transition.
• Establish governance, project cadence, escalation paths, and go/no-go criteria.
• Maintain concise executive reporting, Red/Amber/Green (RAG) status, and delivery dashboards.
• Ensure operational readiness through support models, documentation, knowledge transfer, and transition to steady-state operations.

• 8+ years of technology program management experience with significant infrastructure delivery experience.
• Proven experience leading complex enterprise infrastructure implementations, migrations, or modernization initiatives.
• Strong understanding of infrastructure dependencies across networking, cloud, identity, cybersecurity, applications, and endpoint technologies.
• Strong project planning, RAID management, dependency management, governance, and executive communication skills.
• Demonstrated ability to lead multiple technical work streams and drive accountability without direct authority.
• Experience managing vendors, systems integrators, or managed service providers.

• Experience leading endpoint modernization or device migration initiatives.
• Familiarity with Microsoft Intune, Windows Autopilot, Microsoft Entra , Microsoft Defender, SCCM/Configuration Manager, or comparable technologies.
• Experience with IT Service Management (ITSM), change management, and operational transition.
• Project Management Professional (PMP), Agile, Scrum, or similar certification.
• Experience with Waterfall, Agile, and hybrid delivery methodologies
• Proficiency with Smartsheet and Jira.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at  .

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and…