Director, Provider IVR & Conversational Automation
Listed on 2026-10-20
-
Management
AI Business & Operations
Humana Inc is seeking a Director, Provider IVR and Conversational Automation to lead strategy, optimization, and modernization of provider IVR and self-service across support channels. You will drive containment, authentication, and provider satisfaction while reporting to the AVP, Product Management.
This remote senior role includes collaboration with Operations, IT, CRM, and external partners. The ideal candidate has 10+ years in IVR/conversational AI, 5+ years in leadership, and a strong
As a Director, Provider IVR & Conversational Automation, you will play an important part at Humana Inc in Helena, MT, United States.
This posting is for the Director, Provider IVR & Conversational Automation role at Humana Inc, based in Helena, MT, United States.
We are looking to fill the Director, Provider IVR & Conversational Automation position at Humana Inc in Helena, MT, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).