IT Regional Operations Liaison Program Manager

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Billings Clinic is proud to be recognized for nursing excellence as aMagnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

All new employees must complete several pre-employment requirements prior to starting.

Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Exempt)
Starting Wage DOE:$38.96 - $48.71

The IT Regional Operations Liaison Program Manager will oversee and manage regional IT operations, ensuring efficient and effective service delivery across multiple sites. This role involves attending leadership and management meetings to discuss regional operations concerns, developing strategies to improve regional relations, processes, and customer service, and ensuring compliance with policies for contractual agreements.

The Program Manager will be responsible for identifying and addressing operational challenges, implementing best practices, and fostering a culture of continuous improvement within the IT department. Strong collaboration with cross-functional teams is required to develop and implement strategies for program improvement and operational efficiency. Additionally, the Program Manager will serve as a liaison between different departments and external partners to facilitate effective communication and collaboration, ensuring that all stakeholders are aligned and working towards common goals.

The Program Manager will also be involved in obtaining appropriate licensing for regional application projects and leading collaboration and strategy for regional customer service opportunities.

Furthermore, this position may evolve to include supervisory responsibilities in the future.

Overall, the IT Regional Operations Liaison Program Manager plays a critical role in ensuring the smooth operation of regional IT services, driving improvements in customer service, and maintaining compliance with legal and regulatory requirements. This position offers an exciting opportunity to make a significant impact on the organization's IT regional operations and contribute to its long-term success.

• Leadership and Strategy:
  Attend leadership and management meetings to discuss IT regional operations concerns and opportunities. Develop and implement strategies to improve regional relations, processes, and customer service. Partner with regional site leadership to identify and address challenges, elevate concerns, and develop solutions. Collaborate with IT department personnel, managers, and leadership in tackling challenges, aiding problem-solving, and troubleshooting process-related concerns. Team up with cross-functional teams to develop and implement strategies for program improvement and operational efficiency.
  
  Represent the regional IT team in…