CBBarista - King Ave E, Billings, MT

City Roasting Company LLC dba City Brew Coffee is dedicated to providing exceptional coffee experiences to our community. We pride ourselves on our high-quality products, outstanding customer service, and welcoming atmosphere. Our team is passionate about coffee, and we strive to create a place where customers can relax, socialize, and enjoy the perfect cup.

Position Title: Barista

Location: City Brew Coffee, 4408 King Ave E, Billings, MT 59101

Employment Type: Full-time/Part-time

Reports to: Store Manager

A City Brew Barista is an incredibly special individual. You are the very “heart” of what we do within this Company. You embody, demonstrate, and promote the culture which drives City Brew. For many customers, you are the only personal connection someone might have with City Brew as a Company. You are the person who greets a customer when they walk in the door and/or come through the drive-through, you assist them with product questions, and you serve them unrivaled food and beverage.

The manner in which you do this speaks to everything our Company is about.

We encourage you to always remember and embody the driving force behind our Company – unparalleled customer service and exceptional products.

Work scheduled shifts, during which the Barista provides exceptional customer service; selling coffee and coffee-related products; prepare and serve a variety of City Brew Coffee drinks and products, as well as various food items; act as the visible “face” of City Brew for the customer, requiring exceptional attention to detail, a highly-positive attitude, and gratitude for the customers; address and problem-solve customer concerns during shift;

maintain constant and open lines of communication with Shift Leaders, Assistant, Senior Assistant, and Store Managers.

These are illustrative, and the omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Welcome customers by greeting, a positive and welcoming attitude, and determining customer interests and needs.
• Patiently educate customers on beverage and food menu, answer questions, and assist customer in selecting products.
• Able to prepare and sell various beverage and food items by following prescribed recipes and preparation techniques for beverages, such as espresso, latte, frappuccino, lemonades and teas, and the like.
• Able to fully explain and sell new and expanded products, including promotional products.
• Maintain inventory by replenishing supplies while on shift, stocking equipment, maintaining supplies, food, and other product.
• Keep equipment clean and operable, by following operating instructions, troubleshooting breakdowns, and maintaining a clean and safe working environment.
• Follow City Brew organizational standards, policies, procedures, safety standards, and other directives.
• Consistently promote the corporate culture, vision, and direction of City Brew to other employees.
• Demonstrate “customer comes first” attitude.
• Support change within the Store, as appropriately made by Store Managers, and have a positive attitude regarding such change.
• Comply with expectations regarding dress code, punctuality, attendance, and excellent customer service.
• Accept constructive criticism and welcome opportunities for growth and development.
• Respond immediately to pressing needs during Shift and identify when to engage Shift Leaders, Assistants, Senior Assistant, and/or Store Managers.
• Understand and implement all store cash handling procedures.
• Demonstrate flexibility to work varied hours of operation; work during high capacity business hours with confidence and a calm exterior.
• Elicit customer feedback, listen and respond, and effectively address customer concerns.
• Communicate with Shift Leader, Assistant, Senior Assistant, and Store Manager ideas, concerns, and recommendations for improvement on overall operations.
• Update knowledge by participating in educational opportunities, including read coffee, retail, service, and food and beverage industry publications, as well as maintaining personal networks.
• Perform all…