Supervisor, Store - Billings, Mt

Supervisor, Store 1 - Billings, Mt at The Church of Jesus Christ of Latter‑day Saints

This position prepares the way of salvation and exaltation by making essential gospel teachings, resources, and services accessible to God’s children. It creates an environment of reverence and respect for customers and ensures a productive, Christ‑like environment for all staff workers. This is a supervisory position, leading a team of 3‑10 members—including store clerks, missionaries, and volunteers—while working autonomously in managing all store functions.

The incumbent must be endowed and hold a current temple recommend.

• Directs and supervises employees engaged in sales, inventory activities, reconciling cash payments, and other related duties.
• Performs and oversees work activities of sales clerks, including: greeting customers, personal fitting consultation, product knowledge, cleaning and organizing the store, shelves and displays, and selling merchandise.
• Plans and prepares work schedules and keeps records of employees’ schedules and timesheets.
• Manages relationships with service missionary coordinators to coordinate staffing needs.
• Regularly supervises the work of others, including employees, missionaries, and volunteers.
• Provides suggestions and recommendations regarding hiring, firing, promotion, or any other change of status of employees under supervision.
• Directs all store operations with a focus on continuous improvement.
• Ensures excellent customer service by greeting and assisting customers, responding to inquiries and complaints, and acting as a path for escalation.
• Manages store presentation and retail visual standards.
• Reviews inventory and sales records, ensures sufficient in‑stock levels, and maintains awareness of consumer demand.
• Monitors and assists in planning the annual budget, manages expenses, and proposes future project costs.
• Oversees the store operation schedule and is responsible for key performance indicators, including inventory, expense, sales, and customer service goals.

Employment type:

Part‑time

401K available

• Bachelor’s degree in business or a related field of study and two years’ experience in retail or the service industry, or an equivalent combination of education and experience.
• Minimum three years of experience leading others.
• Ability to motivate others and guide training and development of staff.
• Functional understanding of computer applications, including MS Word, MS Excel, and MS Outlook.
• Familiarity with point‑of‑sale systems and terminology, and ability to troubleshoot basic technical issues.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to effectively address questions and resolve problems resourcefully and creatively.
• Ability to lead, delegate, and direct the work of others.
• Ability to work as scheduled, including Saturdays and holidays.
• Physical requirements may include standing for long periods, stooping, bending, and regularly lifting up to 30 pounds.

• Understanding of Power BI or other reporting applications.
• Familiarity with merchandising and retail display.

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings—providing spaces to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world.

Equal Employment Opportunity Statement Only members of the Church who are worthy of a temple recommend qualify for employment. The Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories.

The Church will make reasonable accommodations for qualified individuals with known disabilities.