Private Banker

Bravera Bank is hiring for a Private Banker at Billings, MT. Bravera is an employee‑and‑director‑owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement that enhances the customers experience and keeps our organization moving forward.

The Private Banker role requires a strong understanding of products and services in Retail, Digital Banking, Commercial Lending, Bravera Wealth and Bravera Insurance. This position is responsible for facilitating deposit growth by collaborating with commercial and ag lending teams as well as Wealth and Insurance. Also responsible for cross‑selling deposit accounts and services to existing and new customers. There will be a strong focus on increasing existing customer relationships.

• Develops collaborative partnerships with team members, Wealth and Insurance to best serve clients.
• Executes strategies to build and foster relationships with clients through proactive outreach and follow up, improve customer retention including cross‑selling products and services, proactive personalized outreach, effective resolution of servicing issues, monitor and seek customer feedback, etc.
• Contributes to the bank’s financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrollment.

• Assists in the design, development and delivery of solutions that meet the customer’s balance sheet management needs while providing expert service and highly personalized interaction.
• Ensure that active top clients are being identified and actively communicated with.
• Day to day duties and responsibilities may differ from banker to banker depending on several variables, including (but not limited to) years of experience, complement of customers serviced, banking services and options of various customers and customer’s needs.
• Connects customers across all lines of business of Bravera.
• Build effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.

• Proactively acquire new affluent consumer and small business customers, particularly new to bank Deposit Relationships.
• Proactively develop external networks for referral sources that generate prospects and create visibility in the marketplace.
• Independently write and present professional quality proposals and respond to formal requests for proposals.

• Consults with customers over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the customer’s financial objectives.
• Manages the retention and expansion of customer relationships through a contact strategy (outreach and pre‑planned appointments) and ongoing review the customer’s financial needs.
• Collect information directly from customers regarding income, assets, investments, and credit; analyze information to develop customized plans identifying banking options and services that will best meet customers’ financial needs and goals.
• Identify customer needs and goals for business, mortgage, retirement and investment services, then partner closely with partners in those areas.
• Ensure understanding and compliance with all Bank regulations, policies and procedures.

• Provide information to internal partners to further enhance the customer experience.
• Identify opportunities to leverage partners and connect customers with the appropriate partner or relationship manager to meet their needs.
• Partner with financial advisors to understand appropriate introductions to address the needs of customers with investment or retirement needs.

• Provides day‑to‑day training and support to other employees; may include providing guidance on credit‑related issues, specific customer issues and queries, and assistance with operational processes.
• Performs sales and service support activities to meet customer needs and maintain overall service levels.
• Collaborate…