Consumer Sales Representative-Retail

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Work Location
: 904 Main St. Unit 3, Billings, MT 59102

Type of Position: Full Time – 40 Hours per Week

Hourly Rate: $19.88 with Uncapped Commission!

Hours: Monday – Friday 9 am–6 pm and rotating Saturday 8 am–5 pm

Sign on Bonus
: $2,500

The Consumer Sales Representative‑Retail is a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The Consumer Sales Representative‑Retail handles customers that walk‑in to our Retail stores as well as inbound customer calls when no customers are in the office.

This position is the primary point of contact for consumer customers inquiring about products and services. It takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer. The Consumer Sales Representative‑Retail also keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing and maintain a record of customer contacts.

In addition to base pay and an excellent benefits package, the Consumer Sales Representative‑Retail is assigned monthly sales goals for key strategic products such as Voice, High Speed Data, TV, Mobile, and Internet Content. The Representative must meet these goals and maintain customer service quality expectations for additional commission incentive programs.

• Deliver Sales & Retention Results through providing exceptional customer service:
  Exceed or meet monthly sales goals for strategic products (Voice, High Speed Data, TV, Mobile, Internet Content) via face‑to‑face and telephone interactions. Exceed retention goals by using save techniques that involve negotiation and interpersonal communication skills to prevent customer churn. Ask lifestyle questions and promote services to fulfill customer needs and resell benefits of TDS service to protect existing revenue.
• Move/Add/Change/Disconnect inquiries:
  Delight and retain existing customers by consistently providing exceptional service for billing inquiries, seasonal service requests, toll inquiries, and miscellaneous inquiries. Consult with customers on these service calls to identify technology needs and offer TDS product solutions they may not currently have or can be offered at better value.
• Cash Management Procedures:
  Closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
• Resolve construction‑related issues in specific markets by creating and completing Triage tickets.
• Keep current with promotions, products, and technology necessary to exceed or meet sales and retention goals. Regular attendance and promptness are essential; absenteeism and tardiness significantly impact the company’s ability to meet customer needs.
• Handle retail office responsibilities such as restocking supplies, unlocking and locking the office, maintaining office cleanliness, participating in community events, and coordinating use of space with other departments.
• Special projects as assigned by supervisor.

Required Qualifications

• 1+ year(s) experience in a sales or customer service role.
• 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel).
• Must follow TDS attendance guidelines to meet business needs.

Other Qualifications

• 6+ months experience in a fast‑paced environment managing multiple tasks and detailed data.
• Ability to meet or exceed sales goals.
• Demonstrate strong negotiation, selling, and closing skills when reselling service to customers wanting to disconnect.
• Ability to handle a high volume of phone calls in a structured, contact‑center environment.
• Understanding of the telecommunications industry, products, and services.
• Excellent interpersonal communication skills…