Credit Reporting & Disputes Manager Larcher

Job Category
:
Consumer Lending

Requisition Number
: CREDI
004573

• Posted :
  October 22, 2026
• Full-Time
• Hybrid

Showing 1 location

Larcher Branch
600 Larcher Blvd
Keesler AFB
Biloxi, MS 39534, USA

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

Position: Credit Reporting & Disputes Manager

Reports To: Director of Consumer Loan Servicing and Portfolio Performance

FLSA: Exempt

sUMMARY

The Credit Reporting & Disputes Manager oversees the credit union's consumer credit reporting program, ensuring the accuracy, consistency, and regulatory compliance of information furnished to consumer reporting agencies. This role provides oversight of credit reporting operations, including dispute resolution, vendor oversight, data integrity, compliant resolution, quality assurance, regulatory compliance, and operational controls. The position is responsible for identifying trends, investigating root causes, mitigating risk, and driving corrective actions to strengthen reporting practices and ensure ongoing compliance with applicable laws and regulations.

SUPERVISORY RESPONSIBILITIES

Performs supervisory duties in accordance with the credit union's policies and procedures and all applicable federal, state, and local laws. Responsibilities include participating in the recruitment, interview, selection, and onboarding of employees; providing training and development; planning, assigning, and overseeing work; evaluating performance; coaching and counseling employees; administering recognition and corrective actions as appropriate; responding to employee concerns and supporting issue resolution;

and supporting employment actions such as promotion, transfer, demotion, or separation in accordance with established policies and legal requirements.

ESSENTIAL FUNCTIONS

• Oversees all credit reporting activities to ensure the timely, accurate, and compliant furnishing of consumer credit information, including Metro 2 reporting and bureau requirements.
• Oversees consumer dispute investigations received through members, consumer reporting agencies, regulators, attorneys, and e-OSCAR, ensuring timely resolution in accordance with regulatory requirements.
• Serves as the primary liaison with credit bureaus, e-OSCAR, regulators, auditors, legal counsel, and third-party vendors regarding credit reporting matters.
• Establishes and maintains quality control processes, data integrity reviews, reconciliations, and exception reporting to identify reporting inaccuracies, operational risks, and systemic issues.
• Analyzes reporting trends, performs root cause analysis, and implements corrective actions to improve reporting accuracy, strengthen controls, and mitigate risk.
• Serves as the primary escalation point for complex credit reporting matters, including disputes, furnishing issues, and regulatory concerns.
• Partners with Compliance to ensure adherence to FCRA, FACTA, CFPB guidance, and other applicable federal and state regulations.
• Oversees specialized reporting situations, including bankruptcy, fraud, identity theft, deceased member, and SCRA accounts, to ensure accurate furnishing.
• Develops and maintains procedures, controls, training materials, and operational documentation supporting credit reporting activities.
• Establishes key performance indicators, monitors reporting accuracy and dispute trends, and prepares management reporting on performance, quality, and operational risks.
• Coordinates audits, regulatory examinations, system changes, testing efforts, and remediation activities impacting credit reporting.
• Provides subject matter expertise and strategic guidance regarding credit reporting compliance, operational risk, process improvement, automation, and reporting strategy.
• Maintains records supporting investigations, corrections, and regulatory compliance.
• Performs additional duties and special projects as assigned.
• Responsible for compliance with all Federal regulations, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Other

Duties and…