Workers' Comp Call Center Representative

WORKERS' COMP CALL CENTER REPRESENTATIVE

Job Category: ADMINISTRATION

Requisition Number: WORKE
002446

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• Posted :
  November 3, 2025
• Full-Time
• On-site

Showing 1 location

Biloxi, MS 39532, USA

Essential

Job Responsibilities:

• Answers inbound calls in a high volume call center.
• Assists patients, caregivers, and workman’s Comp representatives with various inquiries and provides general assistance in a timely manner.
• Communicates with Pre-Cert, adjusters and NCM to make sure the patients are scheduled in a timely manner.
• Receives and forwards patient requests to appropriate clinical staff in a timely manner.
• Entres patient information into the electronic health records (EHR) system.
• Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
• Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
• Performs other duties as assigned.

Education:

• High School Diploma or equivalent.
• 1 – 2 years' experience in medical office administration highly preferred.

Other Requirements:

• Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
• Must demonstrate ability to analyze data and resolve complex problems.
• Must have the ability to work independently while managing time and workload appropriately.
• Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures preferred.
• Experience with medical scheduling/billing systems preferred.
• Exceptional customer service, interpersonal skills, and communication skills.
• Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.