Short-Term Rental Manager

The Short-Term Rental Manager is responsible for the overall operation, performance, and guest experience of short-term and extended-stay rental accommodations located within a multi-faceted hospitality property that also includes hotel operations.

This position oversees the day-to-day management of rental units, including reservations, guest communication, housekeeping coordination, maintenance, unit inspections, inventory, revenue performance, and overall property standards. The Short-Term Rental Manager works closely with hotel operations and other property departments to provide a consistent, high-quality hospitality experience across the property.

The ideal candidate will have previous management or supervisory experience in hotels, resorts, extended-stay properties, vacation rentals, short-term rentals, or a similar hospitality environment and possess a strong understanding of guest service and property operations.

• Manage the daily operations of all short-term and extended-stay rental units.
• Ensure rental units are clean, properly maintained, fully stocked, and ready for guest arrival.
• Conduct routine inspections of rental units to ensure cleanliness, condition, safety, and brand/property standards.
• Coordinate guest arrivals, departures, access instructions, special requests, and other stay-related needs.
• Monitor unit availability, out-of-order units, maintenance issues, and housekeeping status.
• Develop and maintain operating procedures for short-term rental operations.
• Ensure appropriate documentation and records are maintained for rental units and guest stays.

• Monitor reservations, occupancy, average daily rate, length of stay, cancellations, and overall rental performance.
• Assist with establishing rates based on occupancy, seasonality, special events, demand, and market conditions.
• Manage and monitor listings and availability across applicable booking platforms and direct reservation channels.
• Ensure rates, availability, minimum-night requirements, fees, policies, descriptions, and property information are accurate.
• Identify opportunities to increase occupancy, revenue, and profitability.
• Work with leadership, sales, marketing, and/or revenue management to develop promotions and strategies during lower-demand periods.
• Monitor booking trends and provide regular reports regarding rental performance.

• Provide a high level of hospitality and guest service throughout the guest experience.
• Respond promptly and professionally to guest questions, concerns, complaints, and special requests.
• Resolve guest issues while balancing guest satisfaction with company policies and financial considerations.
• Follow up on guest feedback and online reviews and identify opportunities for operational improvement.
• Build processes that create a seamless experience for guests staying in rental units while maintaining consistency with the property's hotel operations.

• Coordinate with housekeeping leadership and team members to ensure rental units are cleaned and inspected according to established standards.
• Monitor turnover schedules to ensure units are ready prior to guest arrival.
• Establish cleaning, inspection, and linen standards appropriate for short-term and extended-stay accommodations.
• Monitor housekeeping supplies, linens, guest amenities, kitchen supplies, and other unit inventory.
• Address recurring cleanliness or unit-readiness concerns with appropriate departments.

• Coordinate with the Maintenance Department regarding repairs, preventative maintenance, and unit improvement projects.
• Perform regular inspections and promptly report…