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Customer Care Technician - Warranty - Gulfport/Biloxi, MS
Job in
Biloxi, Harrison County, Mississippi, 39531, USA
Listed on 2026-01-12
Listing for:
DSLD Homes
Full Time
position Listed on 2026-01-12
Job specializations:
-
Trades / Skilled Labor
HVAC Tech / Heating Engineer, Field/Service Technician, Maintenance Technician / Mechanic, Building Maintenance
Job Description & How to Apply Below
Customer Care Technician – Warranty – Gulfport/Biloxi, MS
Join to apply for the Customer Care Technician – Warranty – Gulfport/Biloxi, MS role at DSLD Homes.
Full‑time position. Days and hours of work are Monday – Friday 8:00 a.m. – 5:00 p.m. This is a field position with minimal office work. Physical labor and on‑site customer visits are required.
Job Duties & Responsibilities- Maintain quality assurance and provide warranty service to homeowners after closing.
- Conduct scheduled periodic home warranty inspections at 30 days, 6 months and 12 months after closing, or as needed.
- Document items needing repair during inspections.
- Work with Customer Care Coordinators to schedule appointments with homeowners and request work orders for repairs.
- Educate homeowners on operating their mechanical and electrical equipment during inspections.
- Perform light sheetrock, paint, plumbing, electrical, etc. work during the warranty inspection.
- Ensure all warranty service requests are completed within the required time period.
- Proficient in Microsoft Office Suite; job requires use of an iPad and other programs to complete documents.
- Customer service background and a positive attitude are a must.
- Strong work ethic and communication skills; ability to handle confrontation professionally.
- Knowledge of residential construction; 2‑5 years’ experience preferred.
- Reliable transportation, valid driver’s license, and valid motor vehicle liability insurance;
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