Customer Care Technician - Warranty - Gulfport​/Biloxi, MS

Customer Care Technician – Warranty – Gulfport/Biloxi, MS

Join to apply for the Customer Care Technician – Warranty – Gulfport/Biloxi, MS role at DSLD Homes.

Full‑time position. Days and hours of work are Monday – Friday 8:00 a.m. – 5:00 p.m. This is a field position with minimal office work. Physical labor and on‑site customer visits are required.

• Maintain quality assurance and provide warranty service to homeowners after closing.
• Conduct scheduled periodic home warranty inspections at 30 days, 6 months and 12 months after closing, or as needed.
• Document items needing repair during inspections.
• Work with Customer Care Coordinators to schedule appointments with homeowners and request work orders for repairs.
• Educate homeowners on operating their mechanical and electrical equipment during inspections.
• Perform light sheetrock, paint, plumbing, electrical, etc. work during the warranty inspection.
• Ensure all warranty service requests are completed within the required time period.

• Proficient in Microsoft Office Suite; job requires use of an iPad and other programs to complete documents.
• Customer service background and a positive attitude are a must.
• Strong work ethic and communication skills; ability to handle confrontation professionally.
• Knowledge of residential construction; 2‑5 years’ experience preferred.
• Reliable transportation, valid driver’s license, and valid motor vehicle liability insurance;