Customer Service Tech

Customer Service Technician

Customer Service Technician – 2603375

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensures all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develops and maintains good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge‑back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
• Excels in effective and positive communications
• Works effectively in high‑pressure situations
• Works independently and is productive without supervision
• Provides a systematic approach in carrying out assignments
• Utilizes DRH Warranty applications on a smart phone, tablet, or laptop
• Proficient with MS Office and email
• Can lift and/or move up to 50 pounds

• Experience with minor electrical, plumbing and HVAC repair work preferred

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits