Telephone Operator

The Telephone Operator at United Health Services (UHS) is a key part of keeping communication moving across the organization. This role connects patients, families, providers, and care teams by answering and routing calls, supporting emergency communications, and sharing accurate information quickly. With a focus on responsiveness, confidentiality, patient safety, and patient experience, the Telephone Operator supports smooth daily operations and helps create a reliable, welcoming experience for everyone who contacts UHS.

Primary Department, Division, or Unit:
Switchboard and Reception, UHS Binghamton General Hospital Primary

Work Shift:

Evening Rotational Regular Scheduled Weekly

Hours:

40 Compensation Range: $17.05 - $22.17 per hour, depending on experience

• Operate multi-line telephone and communication systems to direct incoming calls accurately and efficiently across hospital departments, ensuring timely connection for patients, staff, and external callers.
• Coordinate overhead paging, digital pager, and mobile communication requests to support rapid response and hospital-wide communication needs.
• Initiate and manage emergency codes, alarms, and alert systems to support patient safety and critical response workflows.
• Contact on‑call personnel, physicians, and clergy to facilitate timely care coordination and support services.
• Maintain control and accurate tracking of hospital keys, pagers, and communication devices to support operational continuity.
• Facilitate telephone system support, including reporting issues and distributing equipment to ensure uninterrupted communication capabilities.
• Support security and front desk operations by serving as a communication hub and backup information resource during off‑hours.

Scope and Impact:
Contribute to patient experience and operational efficiency by ensuring reliable communication across departments Exercise sound judgment when prioritizing calls, alerts, and emergency communications within established escalation protocols Perform duties under general supervision while maintaining accountability for accuracy, responsiveness, and confidentiality Support hospital safety and security functions by acting as a central communication point for emergency and routine operations Compliance and Professional:

Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations Perform additional responsibilities as required to meet department and organizational needs

Required:

• High School Diploma or equivalent
• Up to 1 year of customer/patient-facing experience directly interacting and communicating with the public
• Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role

Preferred:

• At least 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function
• Up to 1 year of healthcare experience working in the healthcare industry in any job function
• Up to 1 year of experience in the same work environment or setting (hospital, practice, department/division)

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

We support each other like family and create space for every voice to be heard. Engagement…