Analyst - Customer Advocate

Location: City of Binghamton

Analyst - Customer Advocate page is loaded## Analyst - Customer Advocatelocations:
Estados Unidos, Nueva York, Vestal posted on:
Publicado hoytime left to apply:
Fecha final: 16 de enero de 2026 (Quedan 29 días para realizar la solicitud) job requisition :
R-24327
** Company:
** New York State Electric and Gas
** Department:
** Customer Service
*
* Job Title:

** Analyst - Customer Advocate
*
* Location:

** Binghamton, NY
** Work Model:
** Office The salary range for this position is dependent upon experience, ranging from **$64,538 to $80,673
**** Job Summary
** Responsible for assisting customers who are unable to pay their bills; ensuring field compliance with HEFPA; administering the critical customer program; serving as liaison with local Depts. of Social Services and other agencies; assisting in the promotion of the Companys low-income program; handling at-risk customers during emergencies. Conducts outreach with customers and/or agencies regarding company programs and services. May conduct annual training on cold weather and HEFPA related policies.
** Key Responsibilities
*** Counsel and assist residential customers with special needs who are unable to pay their utility bills including administration of 3596 referrals to Department of Social Service (DSS);
Ensure compliance with HEFPA. (40%)
* Administration of 2338 (Elderly/Blind/Disabled) Referrals to DSS. (15%)
* Liaison with Department of Social Services and other human service agencies to inform them of NYSEGs programs and policies and to obtain assistance for customers faced with disconnection of service.(15%)
* Conduct outreach to agencies and/or customers explaining company services and programs. (15%)
* Administer Critical Customer Program; handle life support customers and other special needs customers during emergencies.(10%)
* Oversee Dormant Review and provide Cold Weather and HEAP training for field employees.(5%)
** Required Qualifications
*** Education & Experience

Required:

+ Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
* Skills/Abilities:  + Strong communication skills.  + Effective problem-solving and organizational skills.  + Strong analytical ability.  + Able to multi-task.  + PC skills, including MS Office Suite.
** Preferred Qualifications
*** Bachelors Degree
* Delivering for the Business:  + Global view of the Business - Competent  + Achieving Results and Continuous Improvements - Competent  + Initiative - Competent  + Innovation & Creativity - Competent
* Global Relationships:  + Flexibility & Globalization - Competent  + Customer Focus - Advanced  + Communicating & Influencing - Expert  + Team Work - Competent
* Managing People:  + Team Management - Competent  + Developing Others - Initial
** Competencies
* ** Growth & Continuous Improvement
* Initiative & Change
* Focused on Results
* Customer Centric (internal and/or external)
* Communication* Collaboration
* Leadership (people managers/leaders)
** Company:
** NY STATE ELECTRIC & GAS CORP
** Información Movilidad
** Tenga en cuenta que cualquier solicit ante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.
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January-16-2026
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