Operations Manager, Creative Services

About Binghamton University:

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service;
Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Budget

Title:

Senior Staff Assistant (SL-3)

Salary:
Commensurate with experience

We’re seeking an organized Project & Production (Operations) Manager to lead the intake, scheduling, and delivery of 600+ print and web projects each year for our Creative Services Department. In this role, you’ll manage the Print Solutions team and vendor partnerships, negotiating quotes, overseeing production logistics, and ensuring service deadlines are met. You’ll also drive web projects from requirements gathering through QA and launch, keeping cross-functional teams aligned on scope, timeline, and budget.

A key part of the job is copy editing and proofreading all materials to uphold accuracy, clarity, and brand consistency. If you thrive in a dynamic environment, love building efficient workflows, and have a meticulous eye for detail, we’d love to hear from you.

• Project & Production Management
  • Manage the onboarding, scheduling, and delivery of 600+ print and web projects annually for the Creative Services Department.
  • Manage the Print Solutions Department including three full-time staff.
  • Coordinate project scopes, timelines, and budgets with internal teams and external vendors.
  • Obtain and compare print quotes, negotiate pricing, and oversee logistics and delivery.
  • For web projects, manage onboarding, requirements gathering, development timelines, QA, and launch logistics.
  • Maintain detailed tracking systems for all projects to ensure deadlines and quality benchmarks are met.
  • Liaise with cross-functional teams (design, web development, marketing, communications) to streamline production pipelines.
• Copy Editing & Content Quality
  • Copy edit and proofread all materials - print and digital - to ensure accuracy, clarity, and brand consistency.
  • Review content for grammar, punctuation, spelling, and factual correctness.
  • Track and enforce editorial standards and maintain version control across multiple content sources.
• Vendor & Operations Oversight
  • Manage relationships with multiple print and digital vendors.
  • Oversee quoting, contracting, and performance evaluations for printers, and other production partners.
  • Ensure service-level agreements are met and monitor delivery timelines.
  • Coordinate print shipping logistics, digital deployments, and fulfillment schedules.
• Process Improvement & Reporting
  • Develop efficient workflows for onboarding, approvals, and content review.
  • Identify and implement process improvements that reduce turnaround times and errors.
  • Create templates, checklists, and documentation for production and editing workflows.
  • Report on project metrics, vendor…