Patient Service Specialist- Urology Job Binghamton area,City of Binghamton New York USA,Healthcare

Patient Service Specialist –Urology (Full-Time)
Deliver Exceptional Patient Experiences at the Front Door of Care

Urology is seeking a Full
- Time Patient Service Specialist to join our dedicated team serving Binghamton, NY.

This role is perfect for someone who enjoys helping people, thrives in a fast‑paced environment, and wants to grow within a respected healthcare organization.

The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast-paced medical practice.

Your Workday:

Full-time position 36 hours with benefits Typical hours: yes Monday-Thursday 830-5, Friday 830-1230

What You’ll Receive:

Competitive compensation
Comprehensive health coverage
Immediate PTO accrual
Retirement plan with employer contributions
Career development and advancement opportunities
Tuition assistance programs
Employee wellness and support resources

Recognized Excellence:

Best Places to Work 2025 - Modern Healthcare
America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
America's Best-In-State Employers (PA) 2025 - Forbes
America's Best Employers for Healthcare Professionals 2025 - Forbes
America's Best Employers for Women 2025 – Forbes

Urology
- Binghamton

Guthrie's Urology team diagnoses and treats a wide range of conditions, including kidney stones, urinary tract infections (UTIs), enlarged prostate (BPH), bladder disorders, prostate cancer, erectile dysfunction, and other male and female urologic conditions. This creates opportunities to learn about a highly specialized area of healthcare.

As a Patient Service Specialist, you help create a welcoming experience for patients seeking care for urologic conditions. The PSS role is central to patient satisfaction and helps ensure patients receive timely, coordinated care.

Position Summary:

The Patient Service Specialist provides direct, daily operational front office support. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‑motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.

Education, License & Cert:

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Experience:

Demonstrated customer service commitment in a fast‑paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.

Essential Functions:

Responsible for greeting every patient in a courteous, professional, and timely manner Every Time.

Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.

Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.

Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.

Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms,…