Patient Services Coordinator

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** Position Overview
** Requesting approval to add a 1.0 FTE Patient Services Coordinator to support high-volume referral work queues currently managed by a single employee (Site Supervisor). Current referral volumes exceed 1,600 active referrals, including:
Clinton Street Primary Care: ~500  Lung Cancer Screening (LDCT): ~184  Dietitian Referrals: ~633    Although Clinton Street is a smaller practice, it supports a complex mix of services, including Primary Care, Lung Cancer Screening, Resident Physicians, Faculty Providers, the Geriatric Dementia Clinic, and Nutrition Services, all of which generate significant referral and care coordination needs.
Although the department is currently operating 1.36 FTE above productivity benchmarks, reliance on a single employee to manage these high-volume referral workflows creates operational risk and can negatively impact timely patient access and referral management.
Adding a PSC will improve referral turnaround times, reduce backlogs, enhance patient access and communication, and provide needed support for providers, faculty, residents, and specialty programs.
Due to space constraints at Clinton Street, the position may need to be housed at an alternate location but should remain assigned to the Clinton Street department given the volume of work generated there.
** Primary Department, Division, or Unit:
** UHS Primary Care Clinton Street
** Primary

Work Shift:

** Day
* * Regular Scheduled Weekly

Hours:

** 40
* * Compensation Range:**$17.98 - $25.17 per hour, depending on experience