Manager SAP

Talent Acquisition Operations Manager / Sales and Recruiting

Reporting to:
Sr Director - Business Services & Support

Location:

Rochester or Kirkwood, NY

Work Type:
Office

Base salary range: $125,000 to $157,000 plus up to 16% bonus

The SAP Manager is responsible for effectively leading SAP IS-U and CRM systems that support the customer service meter-to-cash business processes for assigned business areas. This role works collaboratively with these business areas and the IT senior leadership team to gather, analyze, characterize, balance, and prioritize assigned projects. The role is responsible for business validation and quality assurance testing. Additionally, this role will focus on understanding customer needs, meeting SLA's and assessing initial project requirements.

The SAP Manager is responsible to define and deliver the IT Applications Roadmap aligned with Business Area Strategies, Objectives and Priorities. By engaging in a collaborative, team-based approach, this role will link business area needs with value-added services and IT technology strategies. The role is responsible to manage the Application Map that falls under their assigned areas and seeks opportunities to improve efficiencies, integration/consolidation and evolution/transformation.

This leadership role will effectively manage the development of their team and support department projects and roadmaps while ensuring resources are effectively assigned to meet project needs, all while maintaining relationships between the business areas and IT.

• Direct projects and business initiatives requiring implementation of SAP changes.
• Serve as SAP subject‑matter expert for ISU modules & technologies.
• Manage implementation of medium/large scale SAP solutions/projects.
• Conduct governance meetings with business lead and review Roadmap/Portfolio, Maintenance Service Requests and SLA adherence.
• Collaborate with business areas and IT management team and staff in the development and maintenance of business applications/solutions to ensure IT standards adherence.
• Drive the annual demand process (PDS) with the business areas under responsibility.
• Analyze, characterize and prioritize demand and align strategies with business.
• Manage all the applications maintenance and support requests for responsible applications.
• Monitor progress and completion of the backlog.
• Maintain the Application Map under responsibility and continuously seek opportunities to improve efficiency, integration/consolidation and evolution/transformation.
• Ensure effective communication lines between various areas, processes and members are established and maintained.
• Engage with IOC team members to ensure required resources are allocated to the applicable application project.
• Daily manage staff, including internal IT staff and external IT consultants.
• Evaluate staff performance and proactively assess IT resource requirements, skill set needs, and training needs.
• Oversee external vendors/resources and engage in related contract negotiations.

• Bachelor’s degree in Computer Science or related field and a minimum of 8 years of relevant experience. An equivalent combination of education and experience may be considered.
• Experience working as an SAP IS-U CRM/Front office lead in supporting or managing customer care business demand.
• Experience supporting meter-to-cash processes.
• Experience working as a Functional Analyst, Business Relationship or in an IT consulting role.
• Experience managing IT projects and resolving day‑to‑day issues.
• Strong technical, analytical, interpersonal, collaboration, organizational skills and ability to perform efficiently and effectively in a dynamic environment.
• Excellent written and verbal communication skills.
• Proven ability to proactively identify innovative solutions to challenging problems.
• Experience synthesizing and communicating complex information simply and accurately to non‑technical users.

• Master’s degree in a related field of study.

ROCHESTER GAS & ELEC CORP

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

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