Technical Support Analyst

About Binghamton University

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character is shaped by our mission, outstanding academics, facilities, and community life, which promotes extraordinary student success, research, and service. Binghamton is where students, faculty, and staff thrive in a collegial and inclusive culture that values excellence, education, innovation, and civic engagement.

Budget

Title:

Lead Programmer/Analyst (SL‑3)
Salary:
Commensurate with experience
Position:
Lead Technical Support Analyst in Information Technology Services

Location:

Binghamton, NY
Type:
Full-time

• Provide hardware and software support for university‑owned devices including installation, configuration, upgrading, troubleshooting, and repair.
• Diagnose and resolve basic and complex problems; triage and escale unresolved problems to groups within ITS when appropriate.
• Transfer data, map network drives, assist with faculty and staff email accounts, and install new computers and applications.
• Research, recommend, and implement hardware and software purchases and configurations to meet user needs and ensure compatibility with university systems and architecture.
• Use ITSM system (Team Dynamix) to document incidents and resolutions.
• Use desktop management tools to streamline support and device management.
• Maintain fluency in new technologies used at Binghamton University.
• Provide flexible, patient, and creative solutions to issues as they arise.
• Demonstrate competence, timeliness, quality, and excellence.
• Maintain data confidentiality and compliance with regulatory requirements (FERPA, HIPAA, etc.).
• Work schedule will fluctuate based on the academic calendar.

• Associate’s degree (or higher).
• Minimum of two years’ work experience in technical support or instructional technology support.
• Experience installing and supporting current and legacy versions of Windows and macOS.
• Experience troubleshooting and installing computer hardware.
• Effective oral and written communication skills; ability to explain technical issues to both technical and non‑technical audiences.
• Ability to travel to offices and perform physical tasks such as lifting up to 30 pounds, reaching, bending, kneeling, crawling, or working in small spaces.
• Ability to work effectively with a diverse community of faculty, staff, and students.

• Bachelor’s degree.
• Four or more years of experience collaborating across multiple teams and departments in a large organization.
• Apple, Dell, Microsoft, or Linux certifications.
• Experience supporting smartphones and tablets, including installing/configuring apps and troubleshooting connectivity issues.
• Familiarity with higher education or research environments.
• Experience with Desktop Management products (e.g., JAMF, SCCM).
• Experience with ITSM tools such as Team Dynamix.

Offers of employment will be contingent upon successful completion of a pre‑employment background check and verification of degree(s) and credentials. Binghamton University is a tobacco‑free campus.

The State University of New York is an Equal Opportunity/Affirmative Action Employer. Binghamton University provides for and promotes equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment and its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form.

All applicants must apply via Interview Exchange:
Interview Exchange
Deadline for Internal Applicants:
November 24, 2025
Deadline for External Applicants:
Open until filled
Review of applications will begin immediately and continue until vacancy is filled.
Required Documents:

• Resume
• Cover letter
• Contact information for three professional references

Visa Sponsorship
:
Visa sponsorship is not available for this position. Willingness to require sponsorship in the future disqualifies applicants.
Note
:
Bingham University is not an E‑Verify employer.