IT CSS Tech II

IT CSS Tech II

Acara Solutions is seeking an experienced IT CSS Tech II to support our client's IT team onsite in Binghamton, NY. This role supports end users by resolving hardware and software problems, installing applications, and deploying new technology, all within a service desk ticket system that maintains service level agreements.

• Performs client setup at desktop level - installing, upgrading, implementing and configuring operating systems, applications, software, and hardware.
• Troubleshoots problems with computer systems, including hardware and software, e‑mail, network and peripheral equipment; makes repairs and corrections where required.
• Escalates complex software, hardware, or network/workstation calls to the appropriate staff.
• Supports remote computing and telecommuting clients.
• Documents issue resolution using the service desk ticketing system.
• Works with vendors to request service regarding software and hardware failures under maintenance.
• Evaluates software and hardware for functionality and ease of use for integration into our environment.
• Liases with other departments, partners and vendors.
• Exercises responsibility for the integrity, security, and maintenance of the systems.
• Provides cross training to other staff members.
• Experience supporting a network/platform of multiple client systems (Windows, Linux, Thin‑Clients).
• Experience supporting client‑issues with Multi‑Factor Authentication (MFA) Platforms and Federation Services (NetIQ, ADFS, Duo, SAML, etc.).
• Experience supporting Windows Server technologies (2008 R2–2016 preferred), Active Directory, DFS, DNS, DHCP, and Group Policy management.
• Endpoint management/reporting using Enterprise Antivirus Management server technologies (Trend Micro, Symantec Enterprise Protection Manager, etc.).
• Provides support on Microsoft Active Directory, Exchange 2013 and Microsoft Office Suite 2016.

Compensation: $30–38 Hourly

Shift: 1st

Schedule: 5×40 Monday‑Friday

Acara is a premier provider of recruiting and workforce solutions—helping companies compete for talent. With a legacy of experience across a variety of industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma
• 3 years of field service tech experience

• Excellent customer service skills.
• Knowledge of Microsoft Lync/Skype for Business.
• Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.).
• Ability to manage multiple tasks while effectively focusing on priority issues and staying within service level agreement targets.
• Ability to create, document, and follow processes and procedures.
• Ability to understand the core of the client's issues and solve them expeditiously.
• Ability to identify trends in helpdesk calls to identify core problems and client trends.
• Good diagnostic and troubleshooting skills.
• Excellent written and verbal communication skills are required.
• Must be capable of explaining and instructing technical data in non‑technical terms.
• Possesses the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

Upon offer of employment, the individual will be subject to a background check and a drug screen.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F‑1 OPT STEM work authorization status.