Technical Support

Position: Technical Support I
Location: City of Binghamton

Position Overview United Health Services (UHS) is seeking a Technical Support I professional to provide frontline technical support for end users across the organization. In this role, you will be responsible for the installation, configuration, and maintenance of PC workstations and related hardware and software. The successful candidate will perform troubleshooting and diagnostic assessments, resolve technical issues efficiently, and ensure the timely completion of work order requests.

This position requires strong problem-solving abilities, excellent customer service skills, and a commitment to delivering reliable technology support in a fast-paced healthcare environment.

The ideal candidate is a customer-focused technology professional with strong troubleshooting skills, the ability to prioritize multiple requests, and a commitment to providing timely and effective technical support to ensure seamless operations across the organization.

Primary Department, Division, or Unit:

Desktop Support, UHS Information Systems Operations Primary

Work Shift:

Day Regular Scheduled Weekly

Hours:

40

Compensation Range:$22.97 - $34.46 per hour, depending on experience-Job Responsibilities Provides support and maintenance of technical hardware and software:
Day to day PC workstation operation.

Installation and maintenance PC workstations.

Ensures timely resolution of Help Desk and Work Order requests.

Performs or coordinates problem analysis, diagnostics, maintenance, repair, isolation and resolution.

Performs customer interviews and inquires, situation assessment, and implements corrective actions.

A record, documents, verifies, and validates help desk contacts.

Records, tracks, and reports on issues from onset to resolution.

Troubleshooting and diagnostic review of issues.

Assists with PC imaging and programming as needed.

Assists with configuration of PC workstation software.

Supports internal and external networks and systems

Provides documentation and proper inventory of equipment.

Assists with technical development and testing for new services and server applications.

Trains users to operate and perform basic computing functions.

Coordinates with other departments and outside organizations to include but not limited to the following: equipment receipt and transportation, hardware and software installations/upgrades, and maintenance of equipment.

Responsible for Help Desk Level 2/3 and On-Call support.

Position Qualifications Minimum

Required:

Associate degree or completion of a technical training program in Information Technology, Computer Systems, or a related field; orTwo (2) years of technical support experience in a networked environment.

Preferred:

CompTIA A+Cisco Certified Network Professional (CCNP)
Microsoft Certified Systems Engineer (MCSE)-Why You’ll Love Working at UHSAt United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you…