Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
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We are committed to a high performing, connected culture where everyone feels like they belong. This role supports a single retail office during tax season with flexible part-time start in late fall and transition to full-time from January through April.

• Support the Multi-Unit Team Leader, acting as on-site point of contact for tax office associates and clients to ensure quality and consistent execution.
• Execute and hold tax office staff accountable to the client service experience; escalate as needed to the Multi-Unit Team Leader and District General Manager.
• Serve as the on-site point of contact for escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as necessary.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to schedule employees and ensure work is completed on time with attention to quality and priorities.
• Lead daily huddles and communicate essential information to office associates.

• Experience supervising or managing people; history of delivering outstanding customer experiences.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Flexible schedule of 40 hours per week with availability based on business needs.
• High school diploma or equivalent (or higher).

The pay range for this position is $15.50 - $29.00 per hour. Local minimum wage laws apply. Eligibility for incentive plans, medical coverage, retirement plans, and other benefits is described in detail in the posting. Some benefits require eligibility.

We invest in our people and offer programs focused on health, wellbeing, and financial wellness. We support a diverse and inclusive environment where everyone can bring their authentic self to work and feel they belong.

H&R Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.