Telephone Operator

Position Overview The Telephone Operator at United Health Services (UHS) is a key part of keeping communication moving across the organization. This role connects patients, families, providers, and care teams by answering and routing calls, supporting emergency communications, and sharing accurate information quickly. With a focus on responsiveness, confidentiality, patient safety, and patient experience, the Telephone Operator supports smooth daily operations and helps create a reliable, welcoming experience for everyone who contacts UHS.Primary

Department, Division, or Unit:

Switchboard and Reception, UHS Binghamton General Hospital Primary

Work Shift:

Evening Rotational Regular Scheduled Weekly

Hours:

40

Compensation Range:$17.05 - $22.17 per hour, depending on experience-Job Responsibilities

Essential Functions:

Operate multi-line telephone and communication systems to direct incoming calls accurately and efficiently across hospital departments, ensuring timely connection for patients, staff, and external callers

Coordinate overhead paging, digital pager, and mobile communication requests to support rapid response and hospital-wide communication needs

Initiate and manage emergency codes, alarms, and alert systems to support patient safety and critical response workflows

Contact on-call personnel, physicians, and clergy to facilitate timely care coordination and support services

Maintain control and accurate tracking of hospital keys, pagers, and communication devices to support operational continuity

Facilitate telephone system support, including reporting issues and distributing equipment to ensure uninterrupted communication capabilities

Support security and front desk operations by serving as a communication hub and backup information resource during off-hours

Scope and Impact:

Contribute to patient experience and operational efficiency by ensuring reliable communication across departments

Exercise sound judgment when prioritizing calls, alerts, and emergency communications within established escalation protocols

Perform duties under general supervision while maintaining accountability for accuracy, responsiveness, and confidentiality

Support hospital safety and security functions by acting as a central communication point for emergency and routine operations

Compliance and Professional:

Maintain knowledge of communication systems, hospital protocols, and emergency procedures to support safe and compliant operations

Complete required training, system updates, and competency validations within established time frames

Adhere to confidentiality, privacy, and HIPAA requirements when handling patient and organizational information

Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations

As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks

Additional Expectations:

Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions

Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations

Perform additional responsibilities as required to meet department and organizational needs

Position Qualifications

Required:

High School Diploma or equivalent

Up to 1 year of customer/patient-facing experience directly interacting and communicating with the public

Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role Preferred:

At least 1…