Network Support Technician

Network Support Technician

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Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character—shaped by our mission, outstanding academics, facilities, and community life—promotes extraordinary student success, research, and service. Binghamton University is where our students, faculty, and staff thrive.

Working at Binghamton University is more than having a great job—it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation, and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty who value cutting‑edge research, teaching, and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high‑achieving student body represents diverse experiences from first‑generation college‑goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Budget

Title:

Instructional Support Associate (SL-2)
Salary:
Commensurate with qualifications and experience

The primary role of the Network Support Technician is to provide support for the Binghamton University data network. This includes:

• Assist with the configuration, installation, cabling and documentation of network hardware.
• Assist with the installation, documentation and maintenance of network IDF UPS battery backup devices.
• Troubleshooting and repair of networking hardware and ethernet connections.
• Provide network support to the campus community (faculty, staff and students).
• Respond to network “outages” and provide after‑hours support, including on‑call shifts.
• Make recommendations on specifications for network hardware as well as network design.
• Assist with the maintenance of procedural documentation and network configuration scripts.
• Maintain network monitoring and management systems in conjunction with other staff.
• Assist with ongoing network maintenance (hardware and firmware upgrades) across the enterprise network infrastructure.
• Handle RMA duties for network equipment as required.

• Associate's Degree (or higher).
• At least one year of experience working in an Information Technology role.
• At least one year of hands‑on experience with enterprise networking equipment.
• Understanding of network concepts and ability to implement associated technologies (switching, VLANs, spanning tree).
• Knowledge of ethernet wiring standards and experience repairing ethernet data connections.
• Ability to work well as part of a team.
• Effective customer service skills with at least one year of customer service‑related experience.
• Availability for occasional after‑hours support (post 5 p.m.) and early morning maintenance (before 8 a.m.).
• Ability to bend, lift and carry at least 30 pounds, and to work comfortably in closet‑type spaces.
• Valid Driver's License to operate a vehicle in New York State.

• Experience working with fiber‑optic‑based network connections.
• Experience with IOS‑based Cisco network hardware.
• Experience with Wi‑Fi technologies.

Visa sponsorship is not available for this position.

Offers of employment may be contingent upon successful completion of a pre‑employment background check and verification of degree(s) and credentials. Binghamton University is a tobacco‑free campus.

Pursuant to Executive Order 161, no State entity is permitted to ask, or mandate, that an applicant for employment provide his or her current compensation or any prior compensation…