Assistant Customer Service Manager Binghamton, NY

Overview

Location:

Binghamton, NY, US, 13905

Company:

Pay Range: $16.25- $25.00

• Responsible for ensuring that the highest level of customer service and courtesy is provided at all times.
• Consistently work within company 5S efficiency standards.
• Ensure each associate asks each customer for an Advant Edge Card.
• Ensure each associate smiles, acknowledges customers at the beginning and end of each transaction.
• Ensure each associate is aware of shrink-related items and how to control.
• Responsible for training and supervising all cashiers, bottle associates and service clerks.
• Schedule associates and perform other administrative-like duties.
• Maintain cashier controls and security in accordance with company policies and procedures.
• Ensure cash controls and over/short policies are adhered to.
• Ensure an adequate level of supplies necessary to operate the Front End area and maintain expense control.
• Responsible for cash control of all media collected at registers, according to company policies and procedures.
• Maintain detailed and accurate cashier log books to provide audit information necessary in accordance with company regulations.
• Assist the Customer Service Manager in the maintenance of all Front End expenses (e.g., payroll, cashier over/shorts).
• Ensure all customer orders are rung accurately, efficiently and in accordance with all corporate policies and procedures.
• Record pricing errors on a timely basis.
• Keep Front End operation neat, safe, clean and in accordance with all company and state sanitation regulations.
• Maintain a neat, clean and organized workstation, according to 5S standards, at all times.
• Ensure Front End merchandising racks have adequate levels of merchandise and are kept neat and clean.
• Ensure Front End associates consistently work within company efficiency standards.
• Perform other related duties as assigned by management and adhere to all company policies and procedures.

• Must be at least 18 years of age.
• Satisfactory Performance Reviews.
• Strong organizational skills and ability to multi-task.
• Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
• Strong communication skills.
• Basic literacy.
• Basic computer skills.

High School Diploma or equivalent. 1-3 years related experience

• Exposure to Cold Environment Occasional 1-3 Hours
• Exposure to Hot Environment Occasional 1-3 Hours
• Sitting Occasional 1-3 Hours
• Squatting/Kneeling Constant 5-8 Hours
• Pivoting Constant 5-8 Hours
• Lifting Occasional 1-3 Hours up to 75lbs
• Pushing/Pulling Frequent 3-5 Hours up to 75lbs
• Lifting Frequent 3-5 Hours up to 50lbs
• Lifting Occasional 1-3 Hours up to 25lbs

• Phone
• Computer Applications
• Calculator
• Register
• Cleaning tools, mop, broom, rake, and shovel
• Equipment used by a minor (under 18 years of age), please refer to The Equipment use by Minor Associates policy dated:
  June 2008.

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.