Product Support Representative

Monroe Tractor is a well‑known and respected construction and agricultural equipment dealer with over 70 years of experience serving the northeastern United States. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best‑in‑class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies and equipment that were once unimaginable.

We’re a family‑owned business and continue to evolve while staying true to our values.

The Product Support Representative (PSR) is an experienced professional in the heavy‑equipment industry. You will establish long‑lasting customer relationships, offering parts and service support to make Monroe Tractor their one‑stop shop for all equipment needs.

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Competitive Paid Time Off Policy
• Short/Long Term Disability
• Family‑owned and operated
• Annual Reviews
• Generous Incentive Plans
• Frequent Industry Training

• Prior experience in the heavy equipment construction and/or agriculture industry
• Previous sales experience is required
• Strong independent work ethic
• Able to work within a team environment to achieve individual as well as branch goals
• Excellent customer service skills to develop and maintain good working relationships with all customers and co‑workers
• Clear and concise communications
• A strong sense of urgency and excellent time‑management skills
• Proficient computer technology skills to utilize company‑authorized software, Internet, email, etc.

• Assist customers by asking questions and listening carefully to their responses.
• Explain product performance, application, and benefits to customers.
• Resolve customer product issues.
• Address any customer complaints or concerns and provide acceptable solutions.
• Successfully increase profit and productivity in parts and service market shares.

Pay: $40,000 – $45,000 Base Salary plus Commission

Pay Range: $40,000 – $45,000 USD

We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.