Office Manager

Myrtle Group is currently seeking a part-time Office Manager to work 31 hours over a 5 day working week (Mon-Fri). This would be an excellent opportunity for an enthusiastic, motivated healthcare leader who has a passion to provide excellent patient care. We would also welcome applications from those leaders without primary care experience.

The closing date for all applications is 22nd February 2026, and interviews for shortlisted candidates are expected to take place WC 2nd March 2026

For the successful candidate we can offer you:

• A competitive salary of £30,553pa pro-rata
• Forward thinking and proactive practice management and clinical leadership team
• Efficient workflow systems and excellent administrative support
• Excellent administrative team further supported by a team of Practice Supervisors
• Collaborative working with the Healthier West Wirral PCN
• EMIS Web & fully paper light

The Office Manager will be responsible for the effective day-to-day management of the administrative and reception functions of the practice. This role ensures that non-clinical operations, people management and information systems run safely, efficiently and in line with practice policies, supporting high-quality patient care and a positive patient experience.

The postholder will provide first-line people management, operational oversight and information governance, contributing to a well-led, compliant and organised practice.

Key Responsibilities

• Day-to-Day Office and Administrative Management
• Staff Supervision and Support
• Low-Level HR and People Management (First-Line Responsibility)
• Resource Optimisation Technology and Information escalations
• Operational Compliance and Quality
• Patient Experience and Communication
• Governance and Well-led Contribution
• Equality, Diversity and Confidentiality

* See Job Description below for further details

Myrtle Group was established on 1st May 2024 when Heswall & Pensby Group Practice and Commonfield Road Surgery merged to become one partnership over two healthcare sites.

Our combined team consists of a highly skilled group of clinical, administrative and reception staff. We have a progressive attitude, are a very forward-thinking surgery with a passion for delivering excellent patient care and are always looking for new ways to work innovatively and efficiently.

We are situated within easy reach of Manchester, Chester, Liverpool and North Wales.

1. Day-to-Day Office and Administrative Management

• Oversee the daily running of reception and administrative services
• Ensure sufficient staffing levels to maintain safe and effective service delivery
• Act as first point of contact for administrative issues and escalations
• Ensure workflows are efficient, patient-focused and consistently applied

2. Staff Supervision and Support

• Provide day-to-day supervision and support to administrative and reception staff
• Support induction and onboarding at an operational level
• Promote staff wellbeing and a positive team culture

3. Low-Level HR and People Management (First-Line Responsibility)

The Office Manager will manage routine people matters in line with practice policy, escalating where appropriate by:

• Monitoring staff attendance and managing short-term sickness absence
• Conducting return-to-work interviews and maintaining accurate records
• Addressing minor conduct or performance concerns at an informal or first-stage level
• Supporting first-stage performance management and capability processes
• Identifying early signs of performance, conduct or wellbeing concerns and dealing with these as appropriate, escalating where necessary
• Supporting staff to meet required standards through guidance, coaching and signposting
• Ensuring all actions are documented and undertaken in line with HR policies

Formal disciplinary, grievance, long-term absence or complex capability matters remain the responsibility of the Assistant Practice Manager (HR & Operations).

4. Resource Optimisation Technology and Information

• Ensure hardware, software and digital systems are used effectively to support patient care, confidentiality and operations
• Manage staff access to technology systems, ensuring appropriate use and identify…