Contracts Administrator

Location: Bromborough

Contracts Administrator

Location:

Iris House, Dock Road South, Bromborough, Wirral, CH62 4SQ

Hours:

Monday to Friday, 8:30am–5:00pm
Reporting to:
Admin Manager

The Role
We are looking for a Contracts Administrator to join our team in Bromborough.
As Contracts Administrator, you’ll support our field sales team with the day-to-day coordination and processing of customer contracts. You’ll ensure new sales, leads, customer information and contract changes are recorded accurately while helping enquiries and contracts move smoothly through each stage.
This busy role would suit someone who is organised, detail-focused and confident using different systems. You’ll work closely with our sales, customer service and operational teams, providing reliable administrative support and excellent service to colleagues and customers.

What You’ll Be Doing
As Contracts Administrator, you’ll be responsible for:
Processing new sales accurately on AMCS and Gains
Entering customer details and new sales leads into the CRM system
Distributing inbound web and telephone leads to the appropriate teams
Ensuring all leads, customer information and contract updates are recorded accurately
Maintaining regular communication with the field sales team, providing updates and progress checks
Supporting Customer Services with retention contracts through the CRM system
Assisting the sales team with quotations, documentation and pending contracts
Helping customers provide notice to their existing suppliers where required
Liaising with service teams and suppliers regarding deliveries and service requirements
Carrying out credit checks and confirming that supporting information is accurate and complete
Managing the electronic filing of contracts and related documentation
Completing contract roll-out and cancellation processes accurately
Following departmental procedures and completing work within agreed service levels
Supporting pre-invoice checks, credit note processing and other ad hoc administrative tasks

About You
You’ll be positive, organised and comfortable working in a busy administrative environment. You’ll take pride in getting the detail right, manage your own workload effectively and work well with colleagues across different teams.
You’ll have:
Strong administration skills and excellent attention to detail
Good organisation and time-management skills
Working knowledge of Microsoft Office applications
Experience communicating with customers by telephone
Good written and verbal communication skills
A confident and professional approach
The ability to work independently and use your initiative
Experience in sales support or customer service
Knowledge of the waste or hazardous-waste industry would be beneficial but is not essential

Why Join Panda?
At Panda, we’re committed to leading the way in responsible waste management and sustainability. Every role in our business contributes to delivering a reliable service to our customers and supporting a more sustainable future.
This is a great opportunity to join a busy and supportive team where accuracy, communication and teamwork matter. As Contracts Administrator, you’ll gain exposure to different areas of the business while helping ensure our customer contracts and systems are managed properly.

We are Panda. We value waste.
We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.
Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.
At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.
We expect…