Receptionist​/Administrator

Working Hours:

The position is for a full or part-time role with shifts taking place between the hours of 7:45 AM and 6:45 PM Monday to Friday.

Job Type: Part-time or Full-time

About the Role:

Are you looking for a rewarding role where you can make a difference to patients' lives while working in a supportive and friendly team? Ford Medical Practice is seeking an enthusiastic, motivated and compassionate individual to join us as a Receptionist/Administrator. This varied role combines front-line reception duties with dedicated administrative responsibilities, allowing you to develop a broad understanding of general practice operations.

The successful candidate will provide excellent customer service to patients whilst also supporting the administrative functions of the practice. The ideal candidate will have excellent communication skills, a professional telephone manner and the ability to manage multiple tasks efficiently. Previous experience in a GP practice would be advantageous but is not essential, as full training will be provided. Flexibility to provide cover for colleagues during periods of annual leave and sickness is essential.

• Manage and maintain the practice appointment system.
• Respond to patient enquiries, either in person or by telephone.
• Direct patients to the most appropriate service or healthcare professional.
• Process prescription requests in accordance with practice procedures.
• Register new and temporary patients and update patient records.
• Ensure the reception area is welcoming, tidy and professional.
• Maintain patient confidentiality at all times.

• Accurately enter and maintain patient data within the clinical system.
• Process incoming correspondence and action items appropriately.
• Support clinical and management staff with routine administrative tasks.
• Liaise with hospitals, community services and other healthcare organisations as required.
• Undertake document management, scanning and filing tasks.
• Assist with other administrative duties as required.

• Strong face-to-face communication and interpersonal skills
• Professional and friendly telephone etiquette
• Commitment to maintaining patient confidentiality
• Proficiency in IT and the ability to learn new systems quickly
• Ability to remain calm and composed in a fast-paced environment
• Flexible and adaptable to changes in shift patterns and team needs
• Ability to work independently and as part of a team
• Excellent organisational skills and attention to detail
• Previous experience in primary care is an advantage, but not required

• Greet patients, visitors and other callers to the practice in a professional, courteous and welcoming manner.
• Respond to telephone enquiries from patients, healthcare professionals and external agencies, directing calls appropriately and taking accurate messages when required.
• Manage appointment bookings, cancellations and amendments using the practice's clinical system.
• Support the practice's care navigation and triage processes by gathering relevant information from patients in accordance with practice protocols.
• Respond to patient enquiries and requests, seeking advice from clinicians or senior colleagues where appropriate.
• Register new and temporary patients and maintain accurate patient demographic records.
• Arrange interpreting services when required.
• Provide patients with test results and other information in accordance with practice procedures.
• Assist clinicians and the wider practice team with administrative and operational tasks as required.
• Act as a chaperone during clinical examinations when appropriately trained and requested.
• Maintain a tidy, professional and welcoming reception and waiting area.
• Undertake opening and closing procedures, including security checks and alarm procedures where required.

• Processing repeat prescription requests in line with practice protocols.
• Monitoring incoming workflow and clinical administration tasks and ensuring they are actioned promptly or directed to the appropriate team member.
• Processing patient registrations and deductions.
• Updating and maintaining accurate patient records, including demographic and clinical information as instructed.
• Processing incoming correspondence, scanning, coding and filing documents as appropriate.
• Managing electronic documents and workflows within the clinical system.
• Liaising with hospitals, community services and other healthcare organisations regarding patient enquiries and administrative requests.
• Supporting recall…