Lead Business Analyst - MLS

Are you an experienced Business Analyst or change professional ready to take the next step into a strategic leadership role? This is an exciting opportunity to influence business transformation at a senior level, with the autonomy to shape solutions, drive change, and work closely with key decision-makers across the organisation.

As Lead Business Analyst, you will be the vital link between strategy and execution, translating business priorities into practical, high-impact change initiatives that support growth, improve operational performance, and deliver measurable value across Medical Law Services.

Working in partnership with senior leaders and stakeholders, you will identify opportunities for improvement, define and shape business solutions, and lead change initiatives from concept through to successful implementation. You will ensure that benefits are realised, embedded into day-to-day operations, and aligned to the organisation's long-term objectives.

This role offers the perfect blend of strategic thinking and hands‑on delivery, providing a unique opportunity to play a key role in accelerating transformation across the business while building a lasting legacy of continuous improvement and innovation

If you're passionate about driving meaningful change, influencing senior stakeholders, and delivering results that make a real difference, we'd love to hear from you.

• 35 hours working week
• Annual bonus scheme
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days' holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• A dedicated Learning and Development team, to help support you develop and grow
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on Linked In)
• Monthly voucher awardsfor winning nominees A genuinely supportive and friendly culture
• Ongoing training and professional development opportunities

• Translate strategic priorities into practical, deliverable change initiatives that create measurable business value.
• Analyse business processes, performance and operating models to identify root causes, inefficiencies and opportunities to improve quality, efficiency and customer outcomes.
• Lead current-state and future-state process design, identifying opportunities to simplify, standardise and automate ways of working.
• Translate workshop outputs into clear and actionable requirements, user stories, process maps and functional specifications.
• Develop clear delivery plans, milestones, ownership and success measures, and lead initiatives from concept through to implementation.
• Track benefits and outcomes, ensuring improvements are embedded into business-as-usual operations and deliver sustainable results.

• Analyse operational, financial and performance data to identify trends, risks, opportunities and areas for improvement.
• Translate complex data into clear, meaningful insights and evidence-based recommendations for senior leaders and operational teams.
• Use data and evidence to develop robust business cases, quantify opportunities and demonstrate the expected value of change.
• Define measures and KPIs to assess performance, track improvement and demonstrate benefits realisation.
• Support improvements in data quality, governance and management information, promoting a culture of fact-based decision-making.

• Lead strategic projects and cross-functional business change initiatives across Medical Law Services.
• Act as the lead for business analysis across MLS, promoting effective tools, standards and approaches and providing support, challenge and coaching to colleagues undertaking analysis and change activity.
• Act as a trusted partner between senior leaders, operational teams and technical specialists, creating alignment around priorities and solutions.
• Lead stakeholder engagement, business readiness, implementation and…