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Customer Care Advisor

Job in Birkenhead, Merseyside, CH41, England, UK
Listing for: love2shop
Full Time position
Listed on 2026-06-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below

Hybrid 3 days office with 2 days from home

What you’ll be doing

You’ll be at the heart of our customer experience, supporting customers across phone, email, webchat and social channels. Acting as a subject matter expert, you’ll handle a wide range of queries and transactions across our products and services.

Responsible for delivering exceptional customer experience specific to Love2shop consumer brands;
Park Christmas Savings and  whilst ensuring compliance to all policies, processes and regulations

Key responsibilities include:
  • Supporting customers with orders, returns, cancellations and delivery tracking
  • Processing payments, Direct Debits and providing balance information
  • Resolving customer queries and disputes efficiently and accurately
  • Managing account updates, closures and sensitive cases (including deceased accounts)
  • Using third‑party systems to complete KYC checks and follow up referrals
  • Helping customers self‑serve via web, app and IVR channels
  • Supporting marketing campaigns through outbound customer calls
  • Follow all GDPR, PCI‑DSS and company security policies
  • Identify and elevate potential fraud or suspicious activity
  • Maintain accurate customer records and data security
  • Contribute to a safe, compliant and risk‑aware working environment
What we’re looking for
  • Strong communication skills (written and verbal)
  • Experience in a fast‑paced customer service environment
  • Confidence handling queries across phone, email and live chat
  • A proactive problem solver with great attention to detail
  • Comfortable using Microsoft Office (Word, Excel, Outlook)
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