Customer Care Advisor

Hybrid 3 days office with 2 days from home

You’ll be at the heart of our customer experience, supporting customers across phone, email, webchat and social channels. Acting as a subject matter expert, you’ll handle a wide range of queries and transactions across our products and services.

Responsible for delivering exceptional customer experience specific to Love2shop consumer brands;
Park Christmas Savings and  whilst ensuring compliance to all policies, processes and regulations

• Supporting customers with orders, returns, cancellations and delivery tracking
• Processing payments, Direct Debits and providing balance information
• Resolving customer queries and disputes efficiently and accurately
• Managing account updates, closures and sensitive cases (including deceased accounts)
• Using third‑party systems to complete KYC checks and follow up referrals
• Helping customers self‑serve via web, app and IVR channels
• Supporting marketing campaigns through outbound customer calls
• Follow all GDPR, PCI‑DSS and company security policies
• Identify and elevate potential fraud or suspicious activity
• Maintain accurate customer records and data security
• Contribute to a safe, compliant and risk‑aware working environment

• Strong communication skills (written and verbal)
• Experience in a fast‑paced customer service environment
• Confidence handling queries across phone, email and live chat
• A proactive problem solver with great attention to detail
• Comfortable using Microsoft Office (Word, Excel, Outlook)