Customer Service Representative

Customer Service Representative – Night Shift, Wirral

Permanent nights | 4 On / 4 Off (12‑Hour Shifts)

ASPLIV is a well‑established and growing business within the power generation industry. We are looking to appoint a Customer Service Representative to join our 24/7 operations team on a permanent night shift.

If you are a calm, organised and customer‑focused professional looking for a rewarding night shift opportunity, we would love to hear from you.

• £25,000 per annum
• Permanent Night Shift – 4 On / 4 Off
• 12‑Hour Shifts
• 25 Days Holiday + Bank Holidays
• Company Pension Scheme
• Free or Subsidised Meals
• On‑site Gym Facilities
• Stable and Growing Business
• Long‑term Career Opportunities

As the Customer Service Representative, you will be the first point of contact for customers requiring emergency assistance, generator hire, breakdown support and service updates outside of normal business hours. Working closely with engineers, transport and operations teams, you coordinate responses, manage customer enquiries and ensure service level agreements are consistently achieved.

• Answer and manage customer calls, emails and emergency enquiries.
• Log breakdowns, service requests and callouts accurately.
• Coordinate engineers and operational resources to meet customer requirements.
• Monitor ongoing jobs and provide regular updates to customers.
• Escalate urgent issues in line with company procedures.
• Prepare detailed shift handover reports.
• Maintain accurate customer records and operational documentation.
• Process generators hire enquiries and support quotation requests.
• Support multiple divisions across the business, including Sales, Hire, Projects, Service and Fuel.
• Ensure service level agreements (SLAs) are consistently achieved.
• Deliver professional, friendly and efficient customer service at all times.

• Previous experience within Customer Service, Service Desk, Operations Coordination or Call Centre environments.
• Excellent telephone manner and communication skills.
• Ability to remain calm and make decisions under pressure.
• Strong organisational and multitasking skills.
• Good IT skills, including Microsoft Office and CRM systems.
• High attention to detail and accurate data entry.
• A proactive and solutions‑focused approach.
• Ability to work independently whilst contributing to a wider team.

• Power Generation
• Plant Hire
• Engineering
• Utilities
• Construction
• Transport & Logistics
• Industrial Services
• 24/7 Operations or Night Shift Environments

• Join a growing business with an excellent reputation.
• Be part of a supportive and collaborative operations team.
• Play a key role in supporting customers during critical situations.
• Enjoy a varied role where no two shifts are the same.
• Excellent long‑term career opportunities.
• Secure a permanent position within a growing organisation.