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Calm Voice CSR – Faults & Emergencies (4‑Day Week
Job in
Prenton, Birkenhead, Merseyside, CH41, England, UK
Listed on 2026-08-08
Listing for:
Iberdrola SA
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Location: Prenton
Scottish Power is seeking a Customer Service Representative for its Faults & Emergencies team at the Prenton site. You will stay calm on calls, reassure customers, log incidents accurately, and coordinate with engineers during outages and emergencies.
The role emphasizes excellent communication, strong PC skills, and the ability to work both independently and as part of a tight-knit team, with a focus on vulnerable customers and proactive wellbeing checks.
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