Customer Service Representative - Information Discovery Day

Be the Calm, Confident, Customer-Focused Voice That Makes a Difference

Step Into Your Future at the Customer Service – Faults & Emergencies Recruitment Discovery Day

A caring and efficient approach is at the heart of this role — supporting customers when they need us most. If you’re looking for a role where your calm, confident and steady voice genuinely helps people during faults and emergency situations, join us at our Faults & Emergencies Recruitment Discovery Day and learn about a customer-focused career where your reassurance, quick thinking and professionalism truly matter.

This is your chance to meet the team and experience the environment.

Thursday 20th of August 2026

Hoylake House (Barnston Building), Carr Lane Industrial Estate, Hoylake, Wirral, CH47 4AX

No appointment needed — just drop in between 10:30am – 6:30pm

• Meet the Team:
  Learn about the role and how we support customers through real-time incidents.
• Live Q&A:
  Shift patterns, training, progression — ask it all.

When customers call with a fault, outage or urgent issue, you’re the first person they speak to. Your ability to stay calm, reassure people, and take control makes a real impact — especially during storms and high-pressure events.

• Are customer focused and genuinely caring
• Excel on the phone, communicating clearly and confidently
• Have excellent PC skills and can navigate multiple systems with ease
• Remain composed under pressure
• Are self-starters who take initiative
• Work confidently both independently and within a close-knit team
• In between calls, you’ll complete infill work to help keep everything running smoothly.

• Handling inbound and outbound calls calmly and professionally
• Reassuring customers and accurately logging incidents across multiple systems
• Providing updates and coordinating with engineers
• Supporting vulnerable customers with extra care
• Making proactive wellbeing calls when needed
• Completing infill tasks between emergency calls

Our full-time shift pattern offers 4 day working weeks, giving you significantly more time off than traditional shift patterns. You will work on a 10-week rotation, with your shifts changing, encompassing some earlier shifts and some ending at midnight — all within a stable cycle you can plan around.

If you prefer a focused schedule, we also offer weekend-only part-time roles, as well as patterns which include evenings and weekends, ideal for those who want consistency with specific requirements.

The Customer Service Representative roles are based at our Prenton site North Cheshire Trading Estate, Prenton Way, Prenton, CH43 3ET
.

In return, we offer a competitive starting salary of £30,150 per annum (pro rata for part-time roles), enhanced by a 28% shift allowance.

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits.

With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including:
  Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

• Explore a meaningful career where your voice truly makes a difference
• Meet the team behind this essential service
• Learn about training, support and career progression
• Get a feel for the impact and purpose of the role

Following the Discovery Day, candidates who remain interested…