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Head of Complaints & Customer Resolution; Hybrid

Job in West Kirby, Birkenhead, Merseyside, CH41, England, UK
Listing for: Baird And Co Recruitment Ltd
Full Time, Seasonal/Temporary position
Listed on 2026-10-20
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management
Salary/Wage Range or Industry Benchmark: 85000 - 95000 GBP Yearly GBP 85000.00 95000.00 YEAR
Job Description & How to Apply Below

Avalon, trading as Spirehouse Recruitment Limited, is seeking an influential Head of Complaints for a 2-3 month interim assignment. The role supports operations across UK sites with hybrid working and travel to Liverpool and London.

You will lead the complaints function, ensure Housing Ombudsman Code compliance, and drive service improvement across a multi-site housing group. Strong regulatory knowledge and stakeholder diplomacy are essential for success.

This role, Head of Complaints & Customer Resolution (Hybrid) at Baird And Co Recruitment Ltd, could be your next opportunity.

We are looking to fill the Head of Complaints & Customer Resolution (Hybrid) position at Baird And Co Recruitment Ltd in West Kirby, England, United Kingdom.

The Head of Complaints & Customer Resolution (Hybrid) role at Baird And Co Recruitment Ltd is now open for applications in West Kirby, England, United Kingdom.

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