Customer Service Manager

Customer Service Manager Cannock Area | Up to £50,000 p/a | Full Time, Permanent Are you an experienced Customer Service professional with a background in manufacturing? Do you thrive in a fast-paced environment where customer satisfaction, operational excellence and team leadership go hand in hand? We're recruiting for a Customer Service Manager to lead customer service and despatch operations for a well-established manufacturing business.

This is a fantastic opportunity for a proactive leader who is passionate about delivering outstanding customer experiences while driving efficiency and continuous improvement.

The Role As Customer Service Manager, you'll act as the key link between customers and internal operational teams, ensuring customer requirements are understood, communicated and exceeded. You'll lead and develop customer service and despatch functions while maintaining strong customer relationships and supporting operational performance.

Key Responsibilities Lead and develop a customer service and despatch team. Manage customer orders, forecasts and demand requirements through MRP systems. Build strong customer relationships and act as the escalation point for customer issues. Collaborate with production, purchasing and logistics teams to ensure on-time delivery performance. Monitor KPIs and drive continuous improvement initiatives across the function. Support transport, warehouse and despatch operations to ensure customer expectations are met.

About You Previous experience in a Customer Service Management position. Manufacturing sector experience is essential, plastics industry experience would be advantageous. Strong understanding of MRP systems, Excel and customer demand planning. Proven leadership experience with the ability to motivate and develop teams. Analytical, customer-focused and highly organised with excellent communication skills. What's on Offer? Salary up to £50,000 depending on experience.

Pension scheme. The opportunity to join a growing, customer-focused manufacturing business. A varied role with real influence across customer service, logistics and operational performance. To find out more or apply confidentially, please contact Reed Specialist Recruitment toda