Project Manager, Digital Marketing, PR ​/ Communications

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives offering support and respect in a safe environment treating each user as an individual and working with them to find the right treatment and care options.

Our core values areBe open be compassionate and be boldand our team members apply these daily to achieve our mission of helping people change the direction of their lives grow as individuals and live life to its full potential.

Wirral Ways is looking for a motivated innovative and values driven individual who will drive Service User Involvement Volunteering Marketing & Communications in a busy and dynamic service committed to supporting people with drug and/or alcohol issues on their recovery journey.

Where: Wirral

Hours:37.5 per week

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles the salary and payments will be pro rata based on contracted hours.

About the role:

Key Responsibilities

1. Service User Involvement

• Lead and develop meaningful involvement opportunities for people with lived experience and service users
• Ensure service users actively influence how Wirral Ways is delivered and improved.
• Gather analyse and act upon service user feedback.
• Promote inclusive accessible and person-centred engagement activities.
• Ensure involvement activities reflect Change Grow Lives values and best practice.

• Coordinate the full volunteer and student placement journey including recruitment induction supervision and recognition.
• Develop relationships with universities colleges and external partners.
• Support volunteers and placement students to make a positive contribution to the service.
• Grow and strengthen the volunteer programme.
• Ensure compliance with organisational policies and procedures.

• Produce internal and external communications.
• Develop promotional materials digital content and service information.
• Ensure communications are clear accessible non-stigmatising and aligned to brand guidelines.
• Support staff in effectively communicating with service users partners and the wider community.
• Raise awareness of the service and its impact within the local community.

About you

• Strong stakeholder engagement and relationship-building skills.
• Experience involving service users or lived-experience groups in service design.
• Volunteer or workforce coordination experience.
• Experience managing social media channels such as Facebook Whats App Communities etc.

• Experience maintaining and updating website content using content management systems (CMS).

• Ability to create engaging digital content including graphics videos newsletters and service updates.

• Understanding of digital engagement and audience growth.

• Experience monitoring engagement metrics and using insights to improve reach and impact.

• Strong written communication skills with the ability to adapt messages for different audiences.
• Experience developing partnerships with external organisations.
• Ability to organise events forums and engagement activities.
• Strong written communication for reports promotional materials and digital content.
• Experience ensuring communications are accessible inclusive and non-stigmatising.

What We Offer

• Your wellbeing matters: Enjoy a dedicated weekly Wellness Hour access to our Wellness Hub and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• Opportunities to grow: Were committed to your development with extensive training funded learning and pathways into senior or specialist roles.
• Financial peace of mind: Benefit from transparent pay a contributory pension scheme and additional support through our wellbeing resources.
• Time to recharge: Start with 25 days of annual leave plus bank holidays(pro rata) increasing to the maximum 30 days after five years of service.
• A welcoming culture: Join a supportive values-led team where youll feel encouraged and valued from your very first day.
• Flexibility that works for you: Where possible were open to discussing working patterns that help you maintain a healthy worklife balance.
• A few added perks: Enjoy…