Patient Co-Ordinator

This vacancy has come at an exciting time following the recent merger between Heswall & Pensby Group Practice and Commonfield Road Surgery on 1st May 2024.

We are now looking to enhance our administrative workforce and have various hours/shifts available across both our sites. If you are an enthusiastic and self-motivated person with a passion for delivering excellent patient and customer care, then we want to hear from you.

For the right candidate we can offer you:

• Various working patterns, working 4-5 days each week (Mon-Fri).
• An attractive and competitive salary
• 5 weeks annual leave (pro-rata) rising to 6 weeks (pro-rata) after 5 years service.
• Flexibility to work across both our practice sites at Commonfield and Heswall.
• Forward thinking and proactive practice management team
• Efficient workflow systems and excellent administrative support
• Excellent clinical team (13 GP Partners, 5 Salaried GP's, 3 ANP's, 6 Nurses, 1 HCA, 1 GP Assistant, and 2 Phlebotomists)
• Collaborative working with the Healthier West Wirral PCN
• Uniform is provided

The Patient Co-Ordinator will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person, electronicallyor via the telephone.

This role is responsible for undertaking a wide range of administrative duties which include registering patients, booking appointments, ensuring all information is managed correctly,filed and followed up accordingly. To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries forthe medical team, liaising with multidisciplinary team members, other health professionals and staff within the practice.

Myrtle Group was established on 1st May 2024 when Heswall & Pensby Group Practice and Commonfield Road Surgery merged to become one partnership over two healthcare sites.

Our combined team consists of a highly skilled group of clinical,administrative and reception staff. We have a progressive attitude, are a very forward-thinking surgery with a passion for delivering excellent patient careand are always looking for new ways to work innovatively and efficiently.

We are situated within easy reach of Manchester, Chester, Liverpool and North Wales.

Main Duties and Responsibilities

• Each morning; open the building, switch onlights and computers and ensure the rooms are prepared for the day.
• Each evening; close the building and ensure all cupboards, windows and doors are locked.
• Respond to requests for assistance from patients, visitors and doctors.
• To support and assist clinicians as required.
• Requesting tests on behalf of clinicians via ICEportal.
• To be responsible for the management of patient notes in line with practice procedures.
  
  This includes ensuring the records are complete and accurate to the bestof your knowledge.
• To be responsible for liaising with other agencies such as the ambulance service, hospital clinics, other practices and community services.
• Assist with ensuring staff communal areas arekept clean and tidy in accordance with Infection Control Procedures. This may involve playing an active part in thestaff kitchen rota.
• Take responsibility for maintaining and encouraging adequate security measures e.g. locking doors, setting security alarm where relevant.
• Keeping up-to-date with Practice Policy and Procedures.
• Working as part of a team whilst utilising own initiative.
• Working flexibly when performing duties associated to the Patient Co-Ordinator role to ensure business continuity. This may include working between multiple
  
  Practice sites as required.
• Working flexibly to provide cover of staff during times of absence and sickness.
  
  This may include working between multiple Practice sites as required.
• Assisting and supporting with the training ofnew staff.
• Support Practice in achieving QOF.
• Support Practice Supervisors in the day-to-day running of the Practice.
• Support Management Team in the day-to-day running of the Practice.
• Carry out any other duties as reasonably requested by the Doctors, Practice Manager, Assistant Practice Manager, or Practice Supervisors.

Additional Responsibilities

• Care Navigation
• Assisting with Medicine Management
• Non-NHS Work
• Front of house duties

• 3 GCSEs at grade A-C, or a minimum of grade 4, including:
• English Language (or equivalent e.g. Key Skills at level 2 in Literacy)
• NVQ Level 3 in Administration
• AMSPAR Medical Terminology Level 2
• OCR/RSA Level 2 Word Processing

• Experience of working in a public/customer faced role.
• Experience of working with, and achieving, multiple competing deadlines.
• Familiarity with ICE and patient electronic records.
• Experience of working in a GP Practice or other healthcare environment.

• Access to own car / ability to move flexibly between Practice sites as required.
• Ability to work under pressure.
• Plan and organise time effectively.
• Good communication skills across all staff groups and interact sensitively with…