GP Receptionist

Greasby Group Practice is looking for a new member of our reception team.

We offer full training, 5 weeks annual leave, NHS Pension Scheme is available and a competitive salary.

The post will be for 25 hours per week and working hours are Monday to Friday 13:30 - 18:30.

This is a busy andvaried role which requires a flexible approach; you will need to be able towork using your own initiative and as part of a team, admin experience essential, preferably in a medical setting, flexibility and computer literacy is also essential. Full training will be provided.

This role will suit a person who is used to working in a fast paced environment, who is able to provide excellent service to our patients both on the telephone and face to face.

Greasby Group Practice is a 2 Partner GP surgery which has a patient list size of approx. 7000.

Our reception/admin team consists of 10 people covering the hours 08:00 - 18:30, we are a friendly team who support each other especially the new members of staff.

JOB DESCRIPTION

JOB TITLE:

RECEPTIONIST

REPORTS TO:

ASSISTANT PRACTICE MANAGER

HOURS:

25 hours per week

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensurean effective and efficient reception service is provided to patients andany other visitors to the Practice
• Dealwith all general enquiries, explain procedures and make new and follow-up appointments.
• Usingyour own judgment and communication skills ensure that patients with noprior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required.
  
  Divert calls and take messages, ensuring accuracy of detail andprompt appropriate delivery.
• Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests either on the computer via workflow or manually.
• Advise patients of relevant charges for private (non General Medical Services) services, accept over the counter payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Patient notes and correspondence:
• Ensure that clinical system practice notes are dealt with promptly and all actions taken are recorded appropriately.

Actione-consults received via the practice gatekeeper account and ensure they are workflowed to the correct team.

Ensure correspondence, reports, results discharge letters etc are work flowed promptly using EMIS WEB or DOCMAN 10 and sent to the correct team.

• Make and serve refreshments as per office rota, ensure the kitchen is kept clean and tidyand air and tidy the waiting room in turn with other staff.
• Ensure that allnew patients are registered onto the computer system promptly and accurately
• Undertake anyother additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality:

• Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• Inthe performance of the duties outlined in this
  
  Job Description , thepost-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have accessto information relating to the Practice as a business organisation.
  
  All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the practice Health& Safety Policy, the practice Health & Safety Manual, and the practice

Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved inwork activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and freefrom hazards
• Actively reporting of health andsafety hazards and infection hazards immediately when…