VCH Receptionist

VCH Receptionist

The closing date is 16 March 2026

The VCH Walk in Centre Service operates 7 days a week, from 8am‑8pm 365 days a year. We provide the call handling, reception and administrative support within the division. Staff are required to work closely with the Management Team as well as associated clinicians to ensure patients’ wellbeing and experience is of the highest standard.

• Greet patients and visitors in a calm, friendly, and professional manner
• Register walk‑in patients accurately and efficiently on the clinical system
• Confirm patient identity, demographics, and eligibility for care
• Book, amend, and cancel appointments where required
• Liaise closely with clinicians and nursing staff to support smooth patient flow
• Maintain strict patient confidentiality at all times
• Follow Walk‑In Centre policies, procedures, and infection control guidelines
• Prioritise patients appropriately, escalating concerns to clinical staff when needed
• Monitor waiting areas and inform clinicians of delays or capacity issues

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, at all times.

Please see the attached Job Description and Person Specification for more details about this exciting role.

• NVQ Level 2, GCSE Level or equivalent experience
• Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

• Previous experience of dealing with the public and taking telephone enquiries
• Experience of accurate data inputting

• Good oral and written communication skills with people from a wide variety of backgrounds
• Ability to produce work of a good standard with attention to detail
• Ability to communicate sensitively with all staff groups, patients and their families
• Ability to work under pressure to meet tight deadlines
• Good organisational skills

• Flexible
• Ability to use own initiative but understand the need to seek advice when necessary
• Proactive

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Wirral Community Health and Care NHS Foundation Trust