VCH Receptionist

Responsibilities

• Greet patients and visitors in a calm, friendly, and professional manner
• Register walk‑in patients accurately and efficiently on the clinical system
• Confirm patient identity, demographics, and eligibility for care
• Book, amend, and cancel appointments where required
• Liaise closely with clinicians and nursing staff to support smooth patient flow
• Maintain strict patient confidentiality at all times
• Follow Walk‑In Centre policies, procedures, and infection control guidelines
• Prioritise patients appropriately, escalating concerns to clinical staff when needed
• Monitor waiting areas and inform clinicians of delays or capacity issues

Reference Information:
Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid business email addresses for them. The Trust will not accept personal references from friends or family.

Salary Expectations:
The Trust pays staff in line with national NHS Terms and Conditions. Relevant experience may be considered when salary offers are made. For all part‑time positions, salaries are pro‑rata.

Restricted Applications:
Staff on the Trust's Redeployment Register will be given priority access to vacancies at their substantive band.

Flexible Working:
Flexible working is very important to the Trust in both the provision of this to staff and also in staff supporting the provision of our services.

A.I. Tools:
Please note, the selection processes at Wirral Community Health & Care NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

English Language:
In order to comply with Part 7 of the Immigration Act 2016, we are required to ensure that all employees possess "the ability to fulfil all spoken aspects of the role with confidence through the medium of English." If you have not studied at an English speaking institute, or do not possess an English language qualification, you should provide evidence in your application of how you meet this requirement.

Trust:
Trusted to deliver, feeling valued and safe.

Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multidisciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.

WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside. Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, at all times.

By applying for this post you are agreeing to Wirral Community Health & Care NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Record system.

For further information explaining how we use your information in line with GDPR please see our 'Guidance for applicants' document under the section 'Additional documentation'.

We are a Disability Confident and Mindful Employer. WCHC is committed to recruiting and supporting a diverse workforce and we welcome applications from all sections of the community, regardless of disability, age, sex, race, religion, sexual…