VCH Receptionist

Job Overview

Fixed term; 6 months.

The VCH Walk in Centre Service operates 7 days a week, from 8am-8pm 365 days a year. We provide the call handling, reception and administrative support within the division.

Staff are required to work closely with the Management Team as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard.

• Greet patients and visitors in a calm, friendly, and professional manner.
• Register walk-in patients accurately and efficiently on the clinical system.
• Confirm patient identity, demographics, and eligibility for care.
• Book, amend, and cancel appointments where required.
• Liaise closely with clinicians and nursing staff to support smooth patient flow.
• Maintain strict patient confidentiality at all times.
• Follow Walk-In Centre policies, procedures, and infection control guidelines.
• Prioritise patients appropriately, escalating concerns to clinical staff when needed.
• Monitor waiting areas and inform clinicians of delays or capacity issues.

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas. As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trusts policies, at all times.

Please see the attached Job Description and Person Specification for more details about this exciting role.