IT Support Engineer; Security Systems

IT Support Engineer (Security Systems)

Wirral, Merseyside

As a leading technology company in the area of connected security systems, NW Security Group Limited offers cutting‑edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK.

Due to further expansion, we are now looking for an IT Support Engineer to join us on a full‑time, permanent basis, working Monday to Friday, 8:30 to 17:00.

• Salary of £32,500 per annum, DOE
• Annual performance‑based salary review
• 25 days’ holiday plus Bank Holidays
• Ongoing training and skill development
• Workplace pension
• Company sick pay (after 3 months probationary period)
• Private Health Insurance after one year of service
• Free membership with the gym next door to the company

As an IT Support Engineer, you’ll provide technical assistance and high‑quality service to customers using our high‑end security systems.

Following introductory training, you’ll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, and providing remote and telephone support to fault‑find and resolve problems. Occasionally, on‑site work may be required.

You’ll be involved in product testing, customer onboarding and completing customer system health checks. Additionally, you’ll configure, maintain, optimise and update customers’ security systems, maximising uptime and maintaining continuity of service.

• A minimum of three years’ professional experience in an IT role
• Experience working with SSL certification on Windows systems
• A good understanding of computer networking and server management
• Some Power Shell skills
• Strong IT skills and a keen interest in technology
• Good organisational and prioritisation skills
• Excellent written and verbal English language skills
• A team‑focused mentality and can‑do attitude
• An IT degree, or, at a minimum, an HND qualification in IT

Other organisations may call this role IT Engineer, Support Engineer, Helpdesk Engineer, Network Engineer, Desktop Support Engineer, or Systems Support Engineer.

Webrecruit and NW Security Group Limited are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.