IT Support Technician

A legal firm based in Liverpool is seeking a hands-on IT Support Technician to join their growing team. This role is perfect for an ambitious professional with 2+ years of experience who wants to expand their technical skills in a fast-paced business environment. You will manage daily desktop and server queries, assist with M365 and Active Directory administration, and receive full cross-training into enterprise tech like Citrix.

The role is paying up to £30,000 and is onsite (Liverpool city centre) to begin with before the option of hybrid working becomes available.

• Service Desk Support:
  Act as the main point of escalation, triaging, logging, and resolving tickets via our internal service desk.
• Desktop & Office Administration:
  Manage, update, and troubleshoot Windows 10/11 environments, handle M365 mailbox/group admin, and support core Office applications.
• User Access Management:
  Administer Active Directory, including creating/modifying groups, managing permissions, and handling basic Windows Server tasks.
• Infrastructure & Backups:
  Monitor and troubleshoot basic networking, routing issues, and internal backup solutions to ensure business continuity.
• Specialised System Support:
  Assist with printing services, remote control tools, and legal tech systems like Proclaim.

• Experience:
  
  2+ years of hands‑on 1st/2nd line technical support experience in a commercial business setting.
• OS & Software:
  Strong technical knowledge of Windows 10, Windows 11, and Microsoft 365 administration.
• Directory Services:
  Solid grasp of Active Directory user administration and basic Windows Server environments.
• Methodology:
  An active ITIL certification and a firm understanding of structured support processes.
• Core
  
  Skills:
  
  Basic networking knowledge, excellent communication skills, and a strong appetite to learn new technologies.

• Legal Tech:
  Previous IT experience supporting legal environments or Proclaim Case Management software.
• Virtualisation:
  Prior exposure to Citrix or Azure Virtual Desktop (AVD) environments (cross‑training into Citrix will be provided).
• Support Tools:
  Experience utilizing remote support platforms like Team Viewer or standard RMM tools.