Deskside Engineer

Vacancy

Title:

Deskside Engineer

Vacancy

Location:

Birkenhead
- Twelve Quays

Engagement Type:
Permanent, Full Time

Here at Survitec, we are currently recruiting for a Deskside Engineer to join our IT Team based in Birkenhead.

Key responsibilities for the Deskside Engineer role include but are not limited to:

• Respond to IT support requests from staff and customers via phone, email, or chat
• Troubleshoot and resolve hardware, software, network, and system issues
• Install, configure, and update IT equipment and software
• Provide training and guidance to users on how to use IT tools and applications
• Assisting with IT projects, such as system upgrades, migrations, backups, etc.
• Document IT procedures, policies, and best practices
• Monitor and maintain IT inventory, security, and performance
• Collaborate with other IT staff and external vendors as needed
• Remain current regarding IT trends and developments

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

Essential criteria:

• Knowledge of MS Windows operating system, Microsoft Office
• Ability to troubleshoot and diagnose IT issues and provide solutions
• Attention to detail, accuracy, and quality
• Ability to work under pressure and meet deadlines
• Excellent communication, customer service, and interpersonal skills
• Experience of Service management tools eg ServiceNOW, SysAID etc
• Willingness to learn new skills and technologies
• Continual improvement mindset

• 33 days holiday entitlement (including bank holidays)
• Additional day off to celebrate your birthday
• Company Anniversary Holiday Benefit
• Excellent enhanced maternity & paternity package
• Cycle to Work Scheme
• Life Assurance
• Training & Professional Development
• Employee Assistance Programme
• Workplace Reward & Recognition scheme

Survitec is a global leader in Survival Technology, trusted to protect lives for over 168 years. Operating in more than 2,000 ports across 96 countries, we are the world’s largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES) and offshore rental PPE.
Our 2,000 global colleagues are driven by our purpose — “We Exist to Protect Lives” —designing and delivering innovative survival, fire and safety solutions that perform when lives depend on them.