IT Services Officer Job Birkenhead area,West Kirby England UK,IT/Tech

Location: West Kirby

IT Services Officer

Final date to receive applications: 8 November 2026

Department: IT Services

Employment Type: Permanent

Location: Liverpool

Reporting To: IT Operations Manager

Compensation: £28,215 / year

Description

Job Title: IT Services Officer

Department: IT Services

Salary: £28,215 per year

Job Type: Permanent

Reporting to the IT Operations Manager this technical role has specific focus on the College’s site based IT systems responding to IT issues along with ensuring the viability of desktop systems and local applications.

Key Responsibilities Technical functions

Site Co-ordinator with responsibility for the IT resources and management of staff at locations responsible for, with the opportunity to move around to different sites to broaden skillsets and to fulfil the demands of the IT Services team availability

Provide general 1st / 2nd / 3rd line IT support to users on-site

Provide technical solutions for users

Responsibility for site-resources and allocations

Follow documentation processes and procedures for new and existing site resources

Maintenance of the software catalogue and current licences

Responsibility for the facilitation of on-site Exams (software and hardware)

Deploy both hardware and software to facilitate the educational experience

Utilise knowledge of the area of work to support an effective, user-friendly and professional service.

Ensure SLAs are adhered to

Provide general support for the teaching of students at college centres with a specific focus on Technology Enhanced Learning equipment and processes

Ensure an appropriate level of support is provided for the business support areas of the centre to ensure the continued operation of IT systems

Maintain IT equipment to ensure its efficient operation and performance levels

Demonstrate a range of IT equipment to staff / students to ensure their safe operation

Carry out basic maintenance tasks including a range of testing to ensure equipment remains in a safe and good working condition

Carry out routine record keeping ensuring accurate records of maintenance etc are maintained

Transport goods and equipment on the centre using trolleys/vehicles and complete site set up

Health and Safety

Comply with internal and external health and safety guidelines, instructions and regulations

Ensure IT Areas are maintained in a clean and tidy manner

Customer service/quality related

Ensure high levels of customer service and promote a positive image of IT Services and equipment

Identify problems and issues and respond to complaints or queries and where appropriate refer on to the appropriate supervisor

Comply with set quality standards and procedural instructions

Finance/security related

Identify shortfall in stocks and consumables/basic equipment to ensure that adequate supplies and resources are maintained

Where it is identified as necessary handle cash/cash equivalents

Comply with college security, stock control, cash-handling procedures, standards and audit requirements

Comply with financial regulations within the IT services

General

Help to ensure through good working practices that the objectives, values and aims of IT Services and equipment and the college are achieved on time

All employees have a responsibility to carry out the duties of the post in line with the new public sector equality duty and our commitment to promote and advance equality of opportunity within the college.

All staff will be expected to:

Carry out such other relevant and appropriate duties within the framework of a post of this grade that may from time to time be required at a location determined by the needs of the service.

To make full use of new technology in all aspects of job requirements

To attend and participate in section meetings and development groups

Skills, Knowledge and Expertise…