Community Insight & Engagement Lead

Do you build trust naturally — connecting with communities, partners and people in ways that open doors, spark insight, and strengthen relationships?

Do you thrive at the intersection of research, engagement and delivery — making sure projects run smoothly, participants feel included, and insight reflects real lived experience?

Are you someone who brings organisation, empathy, and curiosity — helping turn community perspectives into meaningful change?

We’re looking for a Community Insight & Engagement Lead to play a vital role in ICE’s Insight Team — leading recruitment, fieldwork and engagement activity that ensures our research reflects the voices, needs and experiences of diverse communities.

You’ll be a connector, a collaborator and a relationship‑builder — someone who strengthens the bridge between our projects and the people they serve.

At ICE, we help people, places, and organisations thrive. We use behavioural insight, evidence and co‑production to create work that improves lives. Your role ensures our insight is grounded in the real world: inclusive, well‑managed, and delivered with care.

This role is based within the Insight Team. Where you will work as part of a fast paced, agile, creative organisation based in Wirral. You will be expected in the office for a minimum 3 days per week. The role Hybrid and does require some travel depending on project delivery needs including but not limited to other ICE offices from time to time.

• We deliver purpose‑led work that directly improves communities, health, and wellbeing.
• Our work is evidence that we are leading behaviour change work across the UK
• We have a culture rooted in insight, creativity, and co‑design.
• We offer opportunities for professional development across behaviour change, design, insight, and digital innovation.
• Offer hybrid working with trust, autonomy, and a supportive leadership team.
• Promise a chance to shape the evolution of ICE’s brand and creative capability.

Salary Range: £28,000 - £32,000 per annum.

You will lead or support the design and delivery of high‑quality qualitative and quantitative research recruitment and fieldwork. This includes:

• Mapping stakeholders and audiences to design tailored recruitment strategies.
• Identifying outreach channels, partners and community connectors.
• Ensuring approaches are inclusive and reach underrepresented groups.
• Managing participant screening, quotas, scheduling and incentives.
• Coordinating logistics for interviews, groups, workshops or surveys, both digital and in‑person.
• Undertaking fieldwork where needed, representing ICE with professionalism.
• Monitoring progress and flagging risks early.
• Ensuring all data handling meets governance requirements.

You will lead engagement activity across our insight programmes, building trusted relationships with:

• Community groups and voluntary sector partners.
• Local networks and stakeholders.
• Internal ICE colleagues working on related projects.

You’ll act as a connector — strengthening partnerships, expanding our reach, and embedding co‑production principles throughout engagement activity.

You’ll help mobilise and manage projects to agreed timelines and quality standards, including:

• Developing project plans and delivery schedules.
• Coordinating team roles and responsibilities.
• Monitoring milestones, risks, and dependencies.
• Ensuring clear communication with teams, stakeholders and commissioners.
• Supporting resource allocation and budget tracking where required.

You’ll support the refinement of project management frameworks, tools, templates and QA processes — helping embed consistency, learning and best practice across the team.

Like all ICE roles, you’ll work within policies, procedures and regulations while upholding the highest standards of integrity, confidentiality and conduct.

• 2–3 years of experience in a similar research, engagement or project coordination role.
• Experience leading or supporting recruitment, outreach or…